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Customer Service Manager

Location:
United States
Salary:
37000
Posted:
January 04, 2012

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Resume:

EVELYN WHITE-FREEMAN

**** ******* ******

Acworth, Georgia 30102

770-***-**** Home

678-***-**** Mobile

Email: t4k0w8@r.postjobfree.com

SUMMARY

Workforce Professional who is mature, highly motivated and committed to delivering quality services seeks to become a value added member of your organization in the capacity of Accounting and Administration. Candidate is a quick learner who is detailed oriented with good analytical skills, creative problem solver, sound numeric, and alpha skills, and a proven track record in administration, strong, and solid customer service, dispatching and accounting.

SKILLS

Windows XP/VISTA (Word, Excel, Outlook) AS400/SAP Scheduling

Typing (55 WPM) PBX Switchboard AP/AR/Payroll/Billing

10-key by touch (15k+ Numeric; 12k+ Alpha) QuickBooks ForeFront/Spectrum

EDUCATION

2009-2013 University of Phoenix Business/Accounting

2011-2012 Fortis College Medical Billing and Coding

Professional Experience

Ford Auto Sales

Collections Specialist Houston, Texas 11/05-03/11

Call customers who were delinquent on their car payments.

Receive, document, and process payment on daily basis.

Process title documents and register vehicle in company’s or customer’s name.

Verify all paperwork required by law is posted on vehicles and in file.

Review timesheets and process payroll for employees;

Answer customers' questions about products, prices, availability, product uses, and credit terms.

Recommend products to customers, based on customers' needs and interests.

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

Convergint Technologies (Long Term Contract)

Account Receivables Specialist/Collection Houston, Texas 11/08-05/10

Establish and maintain relationship with customer’s AP staff to help ease the collection process.

Billing, collections and providing general administrative assistance to the Accounting Team to support team objectives and maintain team organization and efficiency.

Accounts receivable invoice entry and offsets related to daily transactions.

Issue credits and debits to appropriate customer accounts;

Process and enter and payments in accounting system and Excel.

Run credit card payments through online system.

Assist with month end procedures; billing statements, printing and mailing.

Answer direct and operator phone calls from customers and colleagues in other offices worldwide.

Assist receptionist with answering calls when out of office, lunch breaks, and when necessary.

Quality Contract Services (Long Term Contract)

Sr. Field Clerk Houston, Texas 07/06-08/08

Handle all phone calls as well as calling applicants to set up interview and present job offer.

Process new hires (review applications, set up craft/ pre-employment test and new hire packets).

Prepare and process payroll for job site.

Plan, set up and prepare dates, time and documents for job fairs.

Input job cost into Excel worksheet daily.

Make collection calls to customers who had outstanding balances.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

Issue and post purchase orders for all companies in data base; track and follow up open purchase orders.

Purchase tools, consumables, concrete, and steel material.

Pick up supplies and material as needed.

Ship packages to corporate via Federal Express.

Insurance Auto Auctions

Accounting Clerk Houston, Texas 03/05-07/06

Prepare daily deposits, post checks, along with settlement checks.

Calculate tow bills and input into ASAP

Post NSFs for all companies as needed.

Assist buyers and adjusters via landline.

Prep & scan general ledger entries & index (monthly)

Index cash sale invoices; box, log & index billing, cash sale invoices and sale reports

Prep cash sale reports; process customer checks

Sort and distribute company mail.

Input customer checks in daily check log and checkbook.

Ship packages to insurance carriers, buyers and corporate via Federal Express

T.L. JAMES INDUSTRIES

Office Manager Houston, Texas 01/2002-03/2005

Verify attendance, hours worked, and pay adjustments, and post information onto designated records. Compile employee time, production, and payroll data from time sheets and other records. Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies. Compute wages and deductions, and enter data into computers; process and issue employee paychecks, statement of earnings, and W-4’s.

Process monthly invoices to bill clients in accordance to company’s policies; post payments received into company’s computer system.

Called customer’s regarding outstanding invoices, and to set up payment arrangements, or collected payments via landline, or mail. Processed credit card payments through internet based merchant account.

Prepare and mail Sales Tax and Certificate forms monthly.

Make travel arrangements and complete expense reports for Construction Manager and Foremen.

The Room Store

Warehouse Clerk/Lead (part-time) Houston, Texas 09/2002-03/2005

Manage and monitor night and weekend staff insuring all duties are completed before deadlines.

Assist customer with pick-up and delivery of their merchandise.

Collect funds from customers for layaways, deliveries, and merchandise pickup.

Assist warehouse managers with scheduling, picks, and other duties related to customer service.

Call customer to notify them of delivery time line, and when drivers schedule were behind or ahead of scheduled time.

Hillman International

Delivery Supervisor Houston, Texas 08/1999-01/2001

Process daily business; invoices, reports, load sheets and other documents related to

the following day’s business (Routeman Software);

Supervise 70-80 drivers and helpers; also approximately 5-10 merchandisers.

Assist drivers, salesmen and customers with various items (complaints, hotshot

deliveries and other dispatch issues via telephone and/or radio (Nextel);

Implement price changes and other necessary functions as needed.



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