***** ********** *****

Cypress, Texas ***** 281-***-****, t3ob6f@r.postjobfree.com

Erik Gallegos

Objective To obtain a position that utilizes my customer service skills, sales skills and management skills.

Experience

2010 – April 2012 US Installation Group Houston, TX

General Manager

The Home Depot Flooring Installation Service Provider

Helped restructure installation crews

Dispatched installers

Load installers with carpet and give them their work orders and ensured that all installers had the correct product loaded

Called the customers with the installers eta

Checked on the customers during the installation process (every install)

Called every new customer to congratulate them on their purchase and introduce our company as their service provider

Opened the facility and closed the facility

Trained crews on customer service skills

Problem solving

Managed 28 Home Depots stores for their flooring installation

Executed and implemented corporate rules and regulations

Provided training for office staff

Held weekly meetings with installation crews to help improve the company customer service rating

Managed 18 crews, three people per crew (34)

Customer service – direct contact on a daily basis with every customer

Hired new office staff & installation crew to help improve the office and installation for better customer service

Tracked every customer from start to finish

Surveyed customers after the installation was completed

Managed the warehouse & kept track of inventory

Received carpet from trucking company

Site visits to customers homes to ensure that all crews were compliant with corporate rules

Worked directly with district service managers to help ensure the best customer service and installation experience possible

Pay roll for installers to ensure that crew got paid accordingly on a weekly basis.

Worked provider net

Dropped repair ratio to less than 1%

Built a winning team that worked together as one.

2008 – 2010 Carpet, Texas Houston, TX

Sales Representative, Promoted To Product & Pricing Manager, Promoted To Sales Manager

Changed the companies computer system

Eliminated all paper work & price list and made them available on a spreadsheet online

Helped with advertising and art work for Carpet, Texas

Negotiated pricing with reps.

Provided training for sales staff

Held bi-weekly meetings with sales staff to help improve the company

Approved all new flooring products for the sales floor.

2007 – 2008 Flooring America Missouri City, TX

Sales Manager

Promoted company & increased sales by 30%

2005-2007 C&C Flooring College Station, TX

Hard Surface Sales, Installation Supervisor

Restructured company & increased sales by 50%

Handled all advertising for C&C Flooring

2004-2005 Cover All Flooring Santa Clara, CA

Flooring Installer

Became one of the top 3 flooring installers in less then 1 month.

Customers requested my services.

2002-2005 HSE Installers Houston, TX

Owner, Sales Manager, Flooring Installer

Built my business from the ground up.

Became a 100% customer referral business.

2001-2003 Hamre’s Floor Covering Sugar Land, TX

Sales Representative & Flooring Installer

Reconstructed the company’s installation guidelines.

Developed a customer installation prep sheet.

Expanded sales into different parts of Houston.

1999-2001 All Brand Carpet Houston, TX

Manager, Head Of Sales & Installation

Expanded territorial sales by 30%.

Became manager within 4 months.

Developed “Excellence in Sales” training course.

Education

High School Graduate, Attended ITT Tech for soldering certification and completed certification for advanced electronics.

Skills PC literate: MS Word, Excel, PowerPoint, FrontPage

Bilingual: Spanish Communicate Well Leader Customer Service Oriented Highly Knowledgeable In Hard Surface Installation

Trainer

Time Management

Contact this candidate