Customer Service High School

Latoya Murphy

*** **** **.

412-***-****

***************@*****.***

EDUCATION

Northside Urban Pathway Oct. 2003- June 2007

High School Diploma

Kaplan Career Institute Aug. 2007- Jan 2009

Associates Degree

Criminal Justice

Experience

Pnc Bank October 2010- Current

Customer Service Associate

v Open and close accounts

v Maintenance accounts

v Process refunds, file disputes

Home Depot April 2008- Current

Customer Service Associate

v Operate customer service desk

v Managed money

v Process Orders and Refunds

v Set up will-calls, Deliveries, and Quotes

v Inventory

Forbes Nursing and Rehabilitation Center Feb. 2007- March 2008

Dietary

v Operate Tray line

v Food Prep.

v Inventory

v Dish room Duties

v Served food to residents

Giant Eagle Aug. 2006- January 2007

Cashier

v Managed Money

v Operate Register

v Customer Service

SKILLS

v Intermediate Ms Word and PowerPoint

v Customer Service

v Leadership

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