customer service-group leader after school
Resume:
Cecilia Carhuavilca Morales
**** ******* ***** *** ** Elizabeth, NJ 07208
Mobile: 908-***-**** Email: *********@*******.***
OBJECTIVE: To obtain a challenging position that will allow me to utilize my experience while providing professional growth.
EXPERIENCES:
9/07-06/09 El Club Del Barrio Newark, NJ
Group Leader-Lafayette Street School
• Facilitate small group instructions, including implementation of NJ Core Standards Curriculum with an emphasis on Language, Arts and Math
• Promoted social interaction and comforted children when distressed or upset
• Provided supervision of students during indoor and outdoor activities
• Promotional support for HIV and STD campaigns and help desk intakes
10/06-7/07 Taxco Sterling - Newark International Airport Newark, NJ
Assistant manager
• Frequently assisted as store supervisor in the manager’s absence
• Trained new employees in effective sales
• Organized store duties and served as group leader
• Knowledge of product information and office documents
• Resolved customer complaints effectively and efficiently
• FedEx and UPS shipping experience
5/2004 – 10/2006 Smithsonian Newark Intl. Airport, Terminal C
Senior Sales Associate/ keyhoder
• Responsible for supervisor duties
• Customer service skills
• Established effective persuasive abilities in retail sales
• Provided product information and administrative support
• Shipping & receiving and phone skills
• Reconciliation of register and inventory experience
EDUCATION:
Union County College Cranford, NJ
Major: Chemistry-Education
SKILLS: Computer application skills (Access, Excel, PowerPoint, Word, & Outlook, Internet Explorer)
LANGUAGES: Fluent in English and Spanish; Conversational Italian
CERTIFICATIONS:
CPR-AED First Aid - 2012
Technical Office Skills – 2001
Prevent Child Abuse & Neglect - 2008
Creative Chaos Department of Education of NJ - 2007
Fan for kids Department of Education of NJ - 2008
Retail Skills Center Certificate in Retail Sales - 2005
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