HR Professional, Marketing/ Project Management

ANDREA C. WILLIAMS

**** ******* *******

Kennesaw, GA 30144

Home-770-***-****

Cellular-678-***-****

************@*****.***

CAREER OBJECTIVE

Obtain a challenging position that will leverage my customer relations experience and fully utilize my strong project management and interpersonal skills.

PROFESSIONAL EXPERIENCE

JP Morgan Chase Kennesaw, GA

Acting Hiring Manager December 2007-June 2009

• Interviewed potential candidates for current available positions.

• Reviewed staffing needs with other departments to ensure needs were met.

• Calculated rate of pay for new employees.

• Communicate department needs and concerns to human resources to make sure appropriate candidates were being recruited.

• Conducted weekly meetings with department managers and recruiters to ensure all goals were met per department needs.

• Worked with team managers to address any potential concerns with scheduling and new hire process.

• Continued to work with newly hired employees throughout training process to minimize attrition.

• Served as liaison between human resources and hiring department.

Marketing Coordinator/Assistant Project Manager May 2005-December 2007

• Provided resolutions to all elevated marketing concerns or complaints that were submitted.

• Served as liaison with outside vendors.

• Responsible for the partial creation, editing and approval of materials related to our clients.

• Assisted in the development of new applications to ensure that there were audits and controls in place so that compliance regulations were met and maintained.

• Performed audits for my department to ensure we were compliance.

• Served as lead or assistant Project Manager on projects that were assigned to my department.

• Assisted with any meeting coordination needed for the department.

• Provided analytical information for projects that were assigned to my department.

• Assisted with the creation of new incentive programs for employees.

• Served as Project Leader for various volunteer projects with our site.

First North American National Bank Kennesaw, GA

Customer Relations Specialist January 2003-May 2005

• Assisted with the management of a team of 15 associates.

• Served as liaison for the Better Business Bureau, OCC and Attorney Generals Office.

• Handled escalated customer complaints.

• Performed audits for my department to ensure we were in compliance.

• Assisted with the training of new associates.

• In charge of team incentive program.

• Provided excellent customer service.

Financial Service Advisor October 2000-January 2003

• Handled inbound customer calls and elevated management calls.

• Assisted with the training of new associates.

• Provided excellent customer service.

Lane Bryant Marietta, GA

Assistant Manager September 1999-October 2000

• Provided customers with assistance on their selection of merchandise.

• Assisted and managed the process to implement the store and window displays designed by corporate.

• Handled opening and closing transactions to ensure that all bookkeeping was correct.

• Ensured that sales goals were met by all employees and myself.

• Trained new personnel.

Nalley Volvo Marietta, GA

Administrative Assistant August 1998-September 1999

• Provided administrative support to office staff.

• Handled all incoming calls and mail distribution.

• Responsible for data entry and the maintenance of spreadsheets.

• Assisted in meeting and event planning.

• Worked with outside vendors to ensure the proper flow of events.

• Worked as a contractor through Chase Staffing.

EDUCATION

Chattahoochee Technical College Business

Georgia Southern University Business Management

TECHNICAL SKILLS

Microsoft Office, Word, Excel, Outlook, Power Point, Access, Microsoft Project and SQL

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate