Customer Service Manager
Resume:
Rhonda Baker
Woodson, Il
Phone: 217-***-****
E-Mail: szlt07@r.postjobfree.com
Career Overview
Objective: An interesting position with a growing company.Results-driven Customer Services Representative with proven ability to establish rapport with clients.
Core Strengths
Large cash/check deposits
Cash management
Floor set design and visual displays
Store maintenance
Inventory control
Customer service
Invoice processing
Conflict resolution
Strong organizational skills
Creative problem solver
Excellent communication skills
Listening skills
Problem solver
Fast learner
Strong client relations
Energetic work attitude
Fast learner
Training development
Markdown/promotional procedures
AP/AR
Manager Staff of 10 or more
Scheduling Staff
Payroll Budget
Ordering Store Merchandise
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Experience
July 2011 to November 2011
main street cleaners Jacksonville, Il.
front desk worker
greet customers handle clothing prepare orders
May 2006 to August 2009
JW Products Jacksonville, Il
Secretary
Take customer orders.
Computer work.
Daily production.
Inventory control.
March 1998 to January 2006
Fanning Oil C-store Jacksonville, IL
Manager
Supervised staff of 6-8 Made weekly schedules Inventory control Daily bank deposit Daily computer work Managed payroll hours Address customer service.
Greeted customers entering the store to ascertain what each customer wanted or needed.Prevented store losses using awareness, attention to detail and integrity.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Received multiple reviews acknowledging my level of dedication to excellent customer service.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
March 1997 to May 1998
Dollar General Jacksonville, IL
Assistant manager
Ordered merchandise Register operations Daily bank deposits Train new employees Manage payroll hours.
June 1996 to February 1997
Amerihost Inn Jacksonville, IL
Executive Housekeeper
Inspection of rooms Cleaned hotel rooms as needed Supervise staff of 8-10 Made weekly schedule Address customer needs Customer service Ordered inventory Managed payroll hours.
Educational Background
Jacksonville High School Jacksonville, IL
G.E.D
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