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Customer Service Training

Location:
Tampa, FL, 33647
Salary:
$100,000
Posted:
August 20, 2010

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Resume:

Dineen Paris

****-* ***** **** ******

Tampa, FL 33647

H 813-***-****

C 813-***-****

SUMMARY

A dynamic, results-oriented Training and Development professional with extensive experience in needs assessment and analysis, organizational development, leadership and management training, instructional design, and curriculum development. Plans and develops companywide programs to achieve key objectives and improve the quality of individual and group performance.

EXPERIENCE

Moffitt Cancer Center, Tampa, Florida

Director, Organizational Development, 2004-2010

Led organizational-wide educational and training initiatives to achieve business objectives. Managed a staff of five and administered a $1,500,000 budget. Directed non-clinical training for 3700 members of management and staff, including leadership development and employee development courses, annual mandatory education, general orientation, and educational assistance.

Designed, developed, and delivered an internal customer service excellence program that was recognized as the overall 2005 Spirit of Moffitt team award.

Launched a mandatory safety program that was cascaded down through the organization and won top safety award for the 2006 safety program at Moffitt.

Conducted and analyzed organizational-wide needs assessments to identify opportunities for improvement and organizational strengths to provide strategic direction for planning training programs, schedules and budgets.

Danka Office Imaging, St. Petersburg, Florida

Corporate Human Resources Training Manager, 1999-2003

Designed and delivered supervisor and management training programs on HR-related topics such as interviewing skills, performance management, disciplinary action, sexual harassment, discrimination, and EEO issues for nationwide management team. Internal training consultant for company Senior Management Team.

Staffing Concepts International (SCI), Tampa, Florida

Training Manager, 1996-1999

Collaborated with team members to revise, design, develop, and deliver training modules. Facilitated soft skills programs and in-house training modules for company corporate members. Served as resource for implementation of internal arbitration process.

Hillsborough District Schools, Tampa, Florida

Science Teacher, 1985-1996

Taught general and physical science, and biology. Designed curriculum, developed instructional frameworks, and implemented instruction. Developed biology laboratory practical, which was adopted throughout county for biology students. Created performance objectives while contributing to instructional standards committee.

EDUCATION

University of South Florida, Tampa, Florida

M.A., Adult Education, Training & Development

University of South Alabama, Mobile, Alabama

B.S., Secondary Education

CERTIFICATIONS

Development Dimensions International, Learning Systems Facilitator, 1999

PROFESSIONAL DEVELOPMENT

Performance-Based Evaluation, 2009

Strategic Planning, 2006

Facilitating Organizational Change, 2006

Ritz-Carlton Legendary Customer Service, 2004



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