ROBERT T. LANKFORD

*** ******* **.

Emporia, VA *3847

(434) 594 - 9219

sxvoqv@r.postjobfree.com

OBJECTIVE

I am an outgoing enthusiastic individual ready to work in a team environment. My family has owned and operated an independent insurance agency since 1928 and I am looking forward to and excited about furthering my career in a different aspect of the insurance industry.

SUMMARY

I feel I possess proven customer service and communication abilities. I am highly organized and efficient. I am a team player who is very cooperative and easily develops and maintains new working relationships. I am very good at multi-tasking and meeting deadlines. I have very good computer and technology navigation skills, and also a strong background in data analysis.

EXPERIENCE

DuPont Sustainable Solutions / Coastal Training Technologies, VA Beach, VA

Sales Account Manager, 2011-2012

I made sales on and serviced over 18,000 accounts in the Midwest Region which were assigned solely to me. Made over 100 contacts a day, and gained a lot of new business for the company via cold calling. I consistently met all of my sales goals and expectations. Well trained in the sales operating system ONYX. I gained great communication, team building skills, and proper business and sales etiquette. Received diverse and multiple trainings based around DuPont’s selling essentials academy involving sales and safety training.

E.V. Lankford Insurance, Emporia, VA

Office Assistant, Summers of 2007 - 2011

Working side by side with Independent Insurance Agents I learned how to provide quality customer service in a small town business environment. My duties included customer service, taking and processing payments, compiling and processing new customer data and entering that data into the agency management system, answering phones, filing paperwork, creating files for new customers and purging old and outdated files.

Inn at Virginia Tech, Blacksburg, VA

Conference Technician, 2010 – 2011

Working side by side with customers and event planners while doing a wide variety of tasks to insure our business conferences run smoothly. I obtained a large knowledge of audio and visual technology, customer service and hospitality service skills, and creative problem solving techniques. I possess considerable ability to instill a guest service attitude in all employees. I worked a varied schedule that included evenings, nights, and week-ends, and enjoyed the fast paced customer service aspect of my job.

Virginia Tech Student Calling Center, Blacksburg, VA

Student Caller, 2008 – 2009

I possess excellent phone sales skills. I raised over 10,000 dollars for Virginia Tech throughout the course of my employment. I communicated the goals and accomplishments of Virginia Tech to potential donors and Alumni. During my tenure I received both caller of the month and trainee of the week. I learned proficient data analysis and computer navigation skills, multi-tasking and communication skills.

EDUCATION

Virginia Polytechnic Institute, Blacksburg, VA

Bachelor of Science Degree, 2010

Double Major in Sociology and Political Science