Senior Officer of Process Analysis
Resume:
Alvaro Arcila
*** *********** ****** #*, ************, PA 19124
Work 215-***-**** · Cell 267-***-****
************@*****.***
EDUCATION
****-**** ****** ** ******* in Computer Science and Information Technology
Temple University, PA
1997-1999 Bachelor of Science in Computer Science
Temple University, PA
1993-1997 Associate Degree in Computer Science
Community College of Philadelphia
PROFESSIONAL EXPERIENCE
2005 – Present
Senior Officer of Process Analysis
(Promoted from Project Specialist in 2007)
Philadelphia Workforce Development Corporation, Philadelphia, PA
• Manage and implement technical solutions to improve business process.
• Interact with program staff and senior management to address Ad hoc data requests
• Act as technical liaison between the Program and Research Data departments in Transition Workforce Development
• Manage and mentor a team of software developers.
• Managed projects and ensured tasks completion in a timely manner.
• Analyze, define, and document requirements, design and develop detailed interfaces and functionality, architect and implement technical solutions from hardware and software.
• Develop web base applications and automated process using languages such as java script, XML, VB.NET, ASP.NET, C-Sharp, and T-SQL. Use developing tools such as Microsoft Visual Studio, SQL Server Management Studio and data management tools such as Data Transformation Services (DTS) and SQL Server Integration Services (SSIS).
• Applications develop to integrate and migrate data from multiple database system from internal and external partners, Identify discrepancies base on the business rules and data entry, Fiscal payment, Business Performance, and email reporting distribution.
• Develop custom data views and reports in Crystal Reports and MS Reporting Services.
• Administration and setup of the Kronos web base application, Kronos data collection system and SQL server.
• Maintain SQL database including performance tuning. Perform disaster recovery including all software installations, network, and system settings.
• Resolve any systems failure, including hardware and software malfunctions.
• Coordinated with the Technical Support Specialist, all activities related to technical training users. Provide 2nd tier user support.
• Development and plan documentation for hardware and software upgrade.
2003 – 2005
Quality Assurance Specialist/Application and DB Developer
Jewish Employment and Vocational Services, Philadelphia, PA
• Developed and planned documentation for hardware and software upgrade.
• Developed application using the languages VB.Net, ASP.Net and Crystal Reports to manage the performance of the employees. Used T-SQL and triggers to update multiple tables.
• Used the Logic Data Model to identify the entities and relationships of the information and system data flow.
• Developed an interface that contains specific information based on the process of the department as well as alerts deadlines to the employee. It pre-fills basic information in the required documentation by the department to eliminate false information.
• The application saved and printed forms, organized documents and synchronizes automatic data with a centralize database system over the network to keep track of information and documentation.
• Coded, implemented, and tested the logic process of the Case Load application using SQL, VBA and Microsoft Office products.
• Created reports to see the process of information for statistical evaluation.
• Trained over hundred employees to operate and comprehend the logic process of the software.
2002-2003
Network Administrator /Database Developer
Fernando Suarez Income Tax, Inc. Philadelphia, PA
• Managed windows accounts between a Linux server and windows station.
• Setup e-mail accounts on a Microsoft Exchange Server.
• Network and computer maintenance.
• Managed the client information using an Access database and linked the Omniform software to produce the proper documentation.
2000-2001
Web and E-Commerce Developer
The Latino Renaissance Gallery, Inc. Philadelphia, PA
• Developed database in Access for each Gallery item, built the E-commerce website using HTML and ASP. Link the Database with new and pre-existing website for the Gallery.
2002-2007
Consultant
Philadelphia, PA
• Provider consulting service for the following companies in Philadelphia PA : La Jarochita Warehouse, Express Business Solution, Kajevi Service, CincoBaras Sport Bar, 8 Brothers Supermarket Inc. and Hispanic Yellow Pages.
• Work in the following projects:
• Created proposals.
• Purchased and setup hardware and software.
• Installed Point of Sales (POS) system.
• Trained employees to operate and comprehend the logic functions of the implemented software.
• Created networks.
• Developed software.
Computer Skills
Languages: Dot Net (C #, VB.Net and ASP.Net) 2003, 2005 and 2008, T-SQL, C, C++, Java, VB and Java Script, Visual Basic, SQL, HTML, ASP, XML, Pearl, TCL/TK, P/SQL, Pascal.
Databases: Microsoft Access and SQL Server 2000 and 2005.
Operating Systems: Windows Server 2003, Windows 2000 Professional, win95, win98, win NT, Server 2000, Unix and Linux.
Packages: Network Simulator 2 (NS2) software, C and C++ Unix language packages, Microsoft Visual Basic 6.0 (Interdev, SQL, C++, and others) application and MS Office package.
Studies: Distributed Operating System, Computer network, and software Engineering Object-Oriented paradigm design and development.
Research: Mobile Adhoc NETworks (MANETs), HTTP protocol and network scenario case studies, developed application for a retail business and attended the IETF 99 in Pittsburgh, PA.
Personal Skills
• Fluent in Spanish and English, very focused, determined and decisive;
• Always interested in exploring functionality of systems, and learning new techniques;
• Responsible and willing to seek clarity, to be aligned with team and management expectations;
• Experienced in manage and guide staff in the development of projects;
• Capable of teaching and training groups or individuals in using the tools necessary to do their work.
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