RICHARD JAMES GRAHAM

*** ********* ****

Middletown, Delaware 19709

Phone: 302-***-****

Email: swlbnf@r.postjobfree.com

WORK HISTORY

Nov 2005 to Jul 2009

Dispatcher Apria Healthcare Boothwyn, Pennsylvania Dispatcher in charge of several locations in the Mid Atlantic region. Responsible for assigning all same day work to pertinent driver throughout the day as well as supplying good customer service to all patients as well as all drivers in the field. Maintain routes throughout the day to ensure all drivers are running on time. Responsible for compiling monthly reports and distributing all reports to all parties.

Feb 2002 to Nov 2005

Dispatcher Brooks Courier Wilmington, Delaware In charge of assigning drivers routes. In charge of maintaining the routes throughout the day until each route is completed. In charge of assigning work as it arrives to pertinent driver

• In charge of weekend schedule and it being completed on time

• promoted to lead dispatcher

Nov 1998 to Feb 2002

Assistant supervisor check processing Bank of New York (Delaware) Newark, Delaware Assistant supervisor in charge of check Processing Department of 15 employees, responsible for all payroll as well as the assigning and completion of all month end work. In charge of disaster recovery exercise for the region. In charge of employee reviews as well as interviewing all potential employees

• Promoted to supervisor in charge of Check Processing as well as Image Processing

• Employee of the Month June of 1999

• Oversaw the implementation of a new sorter which created a 20% increase in work production

Jun 1995 to Nov 1998

lead sorter operator Chase Bank Wilmington, Delaware lead sorter operator, processed all pod work as well as completing month end work in timely manner

• supervisor of 5 employees

• employee of the month September 1998

• employee of the quarter 3rd quarter of 1998

• In charge of month end schedule and completion of month end work

Mar 1985 to Jun 1995

Sorter Operator PNC Bank Wilmington, Delaware Batched and process all POD work through 3890 sorter

• lead sorter operator

• employee of the month July 85

• employee of the month december85

• employee of the month march 86

EDUCATION

Dec 1985 to Jun 1986

Delaware Technical and Community College Wilmington, Delaware Accounting

Sep 1984 to Dec 1984

Harford Community College Bel Air, Maryland accounting

Sep 1981 to Jun 1984

Claymont High School Claymont, Delaware Diploma

SOFTWARE/SYSTEM SKILLS

Proficient in Microsoft word, Microsoft office