Security Supervisior

Barbara Thompson

*** *. *** ** *** # *

Los Angeles, CA 90031

Home 626-***-****

Email ***********@*****.***

Career Objective

Seeking a challenging position where I can utilize my educational and work experience.

Summary of Qualifications

• More than five years experience in security.

• Great skills in utilizing building security and lock systems and procedures.

• Excellent ability to detect problems and report information to appropriate personnel.

• Remarkable ability to understand and follow safety procedures.

• Strong ability to understand and follow specific instructions and procedures.

• Profound ability to resolve customer complaints and concerns.

• Immense skills in providing protection services to individuals on campus.

• In-depth ability to gather data, compile information, and prepare reports.

• Profound ability to communicate effectively, both orally and in writing.

Work experience

December 2008 – Present / David Magdael & Associates / Publicist Communication

Receptionist

• Answering and handling client phone call

• Managing email and maintaining electronic documents and files

• Performing data entry tasks and maintaining company databases

• Facilitating client transactions with brokerage firms

• Composing letters, memos, and other professional documents

• Maintaining appointment schedules and managing travel arrangements

• Filing documents, maintaining office equipment, and keeping files and work areas organized

June 2007 / December 2008 Western Area Security / Skyline lofts

Lead Security Officer

• Writing detailed, daily reports and performing investigations of occurrences as necessary

• Responding to emergencies and giving direction to employees as necessary

• Ensuring that all employees are following company policies and procedures as specified

• Replace access card for residents that lose access card to their unit.

• Receive special delivery packages for residents and log into files system

• Escort vendors to restricted areas for maintenance of units

• Inform residents when visitors arrive at front desk.

May 2006 / June 2007 Pinkerton Government Services / Northrop Grumman

Lead Security Officer

• Answer/direct high volume flow of calls.

• Take messages, Process and distribute mail.

• Distribute incoming faxes, Process Invoices.

• Order office supplies

• Support Administrative Manager (type/mail letters to clients)

• Ensuring that all employees are following company policies and procedures as specified.

Oct 2005 / May 2006 Shield Security / Alamo Car Rental Los Angeles , Ca

Supervisor

• Supervised employees to handle customer relations by, assisting in the training of the officers in, data entry and maintaining inventory control.

• Assisting in the detection of trespassers, intruders and suspicious persons, and otherwise providing access control to facility.

• Provide friendly and prompt customer service to customers and associates.

• Handle high volume of calls from both internal and eternal customers.

• Implement corrective action to employees unable to perform job duties.

Feb 2004 / Oct 2005 Platt Security / The Pike Signal Hill, Ca

Dispatcher

• Dispatching officers to complete various task to ensure customer satisfaction.

• Assisting in the detection of trespassers, intruders and suspicious person, and otherwise providing access control to facility.

• Handle high volume of calls from both internal and eternal customers.

• Providing breaks for officers lunches, by sending out a replacement.

• Setting up meetings with managers to deal with customer issues.

Aug 2003 / Feb 2004 Nagy / Jimmy Kimmel Show Hollywood , Ca

Greeter

• Assisting in the detection of trespassers, intruders and suspicious persons, and otherwise providing access control to facility.

• Accompanying celebrities to their destinations within the facility.

• Ensure no one enters the studio without proper identification by issuing out wristband and badges.

Oct 1998 / July 2003 Aviation Safeguard/LAX Los Angeles , Ca

Supervisor, Dispatcher

• Answered multi-line phone systems and dispatched officers accordingly.

• Assisted with the inspection of luggage.

• Providing friendly and prompt customer service to customers and employees.

Security clearance

• Certifiable Guard Card available

Education

• TCI College of Technology Long Beach , Ca

• Certified in Computer applications

Skills

• Transcription (45 wpm., 10-key).

• Proven accuracy, reliable, detail-oriented and capacity to shoulder higher responsibility.

• Clear and concise written and oral communication skills.

• Word, Excel, Windows 95/98/2000/NT.

Contact this candidate