Business Manager with a variety of software proficiencies

Robert S. Austin

A business manager with over *2 years experience in management, within multiple environments leading & managing staff and finances. Familiar with all aspects of daily business operations including: Accounts Receivable, Accounts Payable, Budgeting, Payroll, Employee Scheduling, and numerous administrative functions. Seeking a management position within a company, where I can utilize my skills & abilities.

Core Professional Strengths

Problem Solving Employee Motivation Accounts Payable & Receivable

Policies & Procedures Team Building Worker’s Compensation

Disability Claims Employee Schedules Staff Training & Development

Customer Service Computer & IT Knowledge

Professional Experience

Cortland Community Reentry Program, Inc. 1996 – 2010

Business Manager, 2005 – 2010

Oversaw & completed the daily operations in a business office, while managing a staff of four employees in different departments. Responsibilities included Administrative, Billing, Processing of Accounts Receivables & Accounts Payable, Developing & Implementing Policies, Completion of Monthly Financial reports, Completing various reports & spreadsheets on a daily & weekly basis to report to Executive Director & Corporate Office.

● Responsible for overseeing & completing all tasks involved with Business Office working with an annual operating budget in excess of $4.5 million.

● Responsible for the completion, submission, receipt, & posting of all accounts receivable billing; through all funding sources, including Medicaid, Commercial Insurance Companies, & Private Pay cases.

● Record, track, & file Accounts Payable for main office, as well as numerous off site locations.

● Work with off site IT professionals to maintain stability of on site network & pc’s. Oversee daily changing & storage of server tapes, to guarantee system integrity.

● Oversee HR Department Manager, ensuring that compliance is maintained with company policies.

● Assisted HR Department with both STD & LTD Claims processing, as well as any Worker’s Comp claims.

● Provide oversight to Maintenance Department, ensuring repairs are made in timely manner.

Residential Manager, 2000 – 2005

Manage the daily operation of residential program serving survivors of a Traumatic Brain Injury (TBI). Supervise numerous shift supervisors, who directly supervise residential staff

on each shift. Attending meetings as required and report pertinent information to Residential Director as needed.

● Plan & complete the weekly staffing schedule for average of 60 staff working at an average of 20 sites throughout the local community.

● Ensure that staff are completing daily/weekly tracking sheets, to track consumer progress. Assist Residential Director with completion of bi-annual progress reports, based on the completed tracking sheets.

● Administered cash to consumers from their Patient Needs Accounts. Log each transaction, allowing Business Office to ensure proper usage of funds.

● Was responsible to be on-call for a week at a time on a 5 week rotating basis, for emergency situations.

Residential Charge Staff, 1998 – 2000

Provide supervision to upwards of 23 staff per shift, working at various sights throughout the community. Required to make nightly checks on staff and the physical site they worked, to ensure compliance with program guidelines. Report any pertinent information to On-Call staff and/or Residential Director as needed.

● Plan and oversee community events and outings.

● Field calls from staff who may be calling in sick for their scheduled shift. Ensure that shift is covered accordingly as needed.

Professional Training & Skills

Four Agreements of Leadership HIPPA Training

Whistleblower Protection

Software Proficencies

QuickBooks, Microsoft Word, Excel, Outlook

References available upon request

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