Search for: Jobs   Resumes
Keywords or title City, state or zip code

Customer Service Technical Support Manager Management

Post jobs
Country: United States
State: Florida
City: Fort Lauderdale
ZIP: 33312
Salary: 13.00 per hour
Posted date: 3/12/2012   all resumes
Contact Info: ***********@*****.***
Show Full Resume Send Message Free
Email me new resumes like this

Resume Text:

Henshaw Idah

*** **** ****** ***. |Fort Lauderdale, FL|C: 954-***-**** |


• Microsoft Windows 98 – Windows 7
• Customer first for first call resolution
• Able to maintain multiple priorities in a fast paced environment.
• Excellent communication and writing skill
• MS Office
• WPM 42
• Years of direct and remote customer technical support
• Over 7 years of technical support


Pro Call, Boca Raton, FL
6/2011 - 8/2011

Dialer/List Manager
• Constantly reviewing, updating and researching dialer/data information.
• Develop and recommend strategic changes to the contact strategy to improve contact ability and overall campaign performance against targets.

Help Desk
• Assisted in troubleshooting user problems relating to Operating System issues (Win98, NT, and Win 7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
• Investigated issues reported by customers and coworkers in a timely and efficient manner.

Comcast Cable, Miramar, FL 2/2004 - 4/2011

Network Surveillance I
• Using analytical skills to resolve outage situations and reading system systems.
• Monitor all planned network events across impacted systems and networks to ensure effective communications and minimal customer impact.

Technical Support I & II
• Providing daily technical support for
o Email: Unloading emails, backing up emails from Outlook Web Access and etc.
o Network connectivity : Familiar with LAN/WAN, TCP/IP and VPN.
o Telecommunication: Fixing, updating and instructing customers and coworkers on VOIP, PBX and CISCO
o Peripheral equipment and system maintenance: Updating the network computer, switching equipment and replacing within the company.

Customer Account Executive
• Coordinate with internal and external resources, including field staff, customer care centers, corporate and other departments to troubleshoot and resolve customer inquiries.
• Communicate resolutions effectively to internal partners and customers via telephone and email.
• Assist in the development and implementation of new processes, procedures and systems to improve the customer experience by providing necessary reports and information to management.

The Answer Group, North Lauderdale, FL
2/2002 - 1/2004

Technical Support I & II
• Owning escalated customer contacts and leading the effort to satisfactorily resolve them.
• Working with customers to understand how they use our services, and providing valuable feedback to business and development teams.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• A team leader providing customer hardware and software support for customers in a technical support program.


Devry University, Miramar, FL
Two years of college education with 36 credit hours.

Stranahan High, Fort Lauderdale, FL


Completed numerous courses and seminars in technical support, customer service, help desk, retention strategies, inventory control, loss prevention, time management, leadership, and performance assessment.


Pursuing certifications in MCSE, A+, and N+

Similar Resumes

Technical Support Manager New York Technician
Miami, FL - osp, pls, splicing, mts, aerial, voip, 3m, nyc,...

Technical Support Manager Customer Service Management
Austin, TX - ercot, schedules, meridian, support manager,...

Customer Service Sales Experience Years Marketing
Coconut Creek, FL - customer care, reservation, counselor,...

Customer Service Technical Support Manager Call Center
Addison, TX - ensure, cassandra, mlt, triage, premises,...

Tech Support Manager
United States - help desk, systems administrator, engineer, desk,...

Engineer Customer Service Management Manager Quality Assurance
New Port Richey, FL - example, engineer, cisco, systems engineer, ios,...

Business Welder San Francisco Level Welding Training
Costa Mesa, CA - welder, welding, pipe, pt, structural, cwi, david,...

Technical Support Sales High School Customer Service
Coral Springs, FL - mcts, customer care, pompano, cabling, inside,...

Customer Service Sales Manager Project Engineer
Plano, TX - management training, training program, ccent, ios,...

Sales Customer Service Business Development Management
Miami, FL - territories, developer, cruise, wright, built,...

©2014 - Home - Latest Resumes - - Update or Delete my resume