Arvind Kumar Devendra

Address: C*-**/, MTNL Staff Qtr,Sundar Nagar, S.V Rd, Goregaon (W). Mumbai 400062

Contact no: 810-***-****, 022-********

Email ID: srn3tq@r.postjobfree.com

Objective: - To seek expression in a reputed organization, which recognizes, rewards, grows performers and future business leaders.

Qualification Details: - Bachelor of Commerce from Mumbai University

Professional experience:-

I. Working as Sr. Executive in IDBI Federal Life Insurance Co Ltd.(from Jan 2009 to till date)

Job Description:

• Handling Inward Entries, Scrutiny and conversion of the proposals received from all over India.

• Maintenance of data for daily requirement received at HO.

• Handling Refunds Cases i.e. Excess Refunds, Declined Refunds, Postponed Refunds, Withdrawn Refunds.

• Follow up with the branches for pending requirement.

• Coordinating with Underwriters for issuance exceptional cases.

• Resolving queries for Agency/Banca cases received from the branches and call center.

• Handling physical files management in new business.

• Medical – Handling TPA for pre-medical insurance of the borrowers, follow up for the urgent cases & keeping a tab on continues performance of the TPA & reporting the same to the management.

• Handling Medical In warding for the Medical Reports received from the TPA & forwarding the same to underwriters for the Underwriting Criteria.

• Updating the decision of the underwriters & informing all the branches all over India about the decision of the Underwriting through Decision Letter & follow up with TPA & all the Bank branches if call for extra requirement by the underwriters.

• Continuous liaison with Underwriters for all the requirement for the Underwriting criteria

• Preparing Monthly MIS report for bill payment and follow up for orphan medical payment.

• Preparing daily MIS.

II. As an Operation executive in TATA-AIG Life Insurance Company Ltd from Apr 2007 to Dec 2008

Job Description:

Working as Branch Operations Executive:-

• To look after the Banking transactions of a Branch ensuring proper control.

• Constantly coordinate and liaise with Sales personnel to ensure smoother, timely and error-free processing. Overseeing daily/monthly MIS.

• Analyzing New Business submissions and Issuance report. Processing of new Proposals at the pre underwriting stage.

• Policy servicing, which includes handling renewals, lapsed policy payments, Claims and refunds, POS etc. To ensure legality and completeness of all supporting documents attached.

• Over all administration, expenses and operations management of the branch.

• Handling Walk in/Agent/BA queries at Branch Level. U & I follow up, Persistency Calling, ECS Calling. Ensuring that adequate controls are maintained in the Cashier collection activities.

• Ensuring adequate controls and compliance of daily procedures in Branch Operations.

• Central liaison body for Zone & H.O. Operations (other than sales). Ensuring all SLAs pertaining to operational activities is adhered to by the branch.

• Monitoring and approving the branch expenses pertaining to Branch Administration. Monitoring the activities of Cashier, CSO.

• Motivating, guiding and appraising the Branch Cashier, CSO and Facility Management for the Branch.

Distribution Operation Process:

• Log INS of NEW AGENT APPLICATION FORMS/RENEWAL AGENT APPLICATION FORMS.

• Processing of NAAF at Pre IRDA licensing & Post licensing stage.

• Advisor Licenses & Commission Cheque Management. Management of transfer Cases. Advisor Contract Signing Management.

• Encourage advisors/BA/Unit Managers to make use of proper utilization of resource like Peron, ITALIC, and NEFT.

• Managing DBO Portfolio of Unit Managers.

Facilities & Administration Related queries:

• To Look after Facilities & Admin related issues in coordination with Local vendor -IT, Security, housekeeping related issues.

• To Keep a Track of Existing stock of stationeries staring from Printer cartridges to brochures & application Forms.

• Co coordinating with government Officials/Officer for Shop & Establishment License for the Branch. Payment of Utility bills of branch in co ordination with Facilities & admin department.

• Update the Fixed Asset Register & intimate the Finance & Account Department as & when needed.

Training Attended & Taken:

• Nominated for POS, Cashiering Training, Product training conducted at ZONE.

• Application Form filling given at regular Interval for Advisors & BAs. Participated in Monthly meeting with Location Head for Monthly target of the branch & other branch related activities.

• NAAF Form filling Training given to the Unit Managers at regular Interval.

Personal Achievements:

• Achieved First position (Branch wise) pan India for ITALIC & E BOX usage.

• Was selected & represented the Cluster for one of the Sales Related Project.

• Scored good Branch ranking in Statutory & Branch Audit. Audit conducted for entire cluster.

• To keep the HNI Cell posted about the issue & concerns of Diagnostic centre by conducting Diagnostic Centre Audit.

• Implementation of Five S Project in the Branch

• Implementation of Quality Project – DOPS

III. As Operation executive in UAE Exchange & Financial company Ltd from Nov’05 to Mar’07: Job Description:

• Day to day foreign money exchange operation inside & outside the Branch.

• Handling the cashiering, Inward Remittance of money as well as out word Remittance in relationship with Banks, FFMC.

• Dealing with major RBI & finance controlling rules and regulations for Foreign exchange

• Auditing and compliance readiness of the branch

• Handling all customers’ queries and ensuring customer satisfaction and Back Office work.

• Developed active and profitable business relationships with correspondent banks for purchase & sale of foreign exchange products.

• Forwarding the daily rate to all the Bank, FFMC and RMC and coordinating with them daily basis.

• Doing reconciliation for all the transaction at the end of the day and forwarding the same to the HO.

• Preparing the MIS report al the product at the month and submitting to the RO.

• Managing customer service operations & ensuring customer satisfaction by achieving delivery & service quality Norms

• Maintaining cordial relations with customers to sustain the profitability of the business

• Handling customer grievances for superior customer service

IV. As an Forex dealer in Mukesh Forex Pvt Ltd from Jul’04 to Oct’05:

Job Description:

• Handling customer at the counter for Foreign exchange

• Proving the rate to RMC on daily basis fixing up the final rate with Authorized dealer.

• Generating maximum profit in company in terms of selling forex and proving other services.

• Forwarding the daily rate to all RMC and make the call close and get the business for the company.

• Dealing with major RBI and Finance controlling rules and regulation for foreign exchange guideline.

• Handling the cashiering, Inward Remittance of money as well as out word Remittance in relationship with Banks, FFMC.

Training Attended:-

• Nominated for POS, Cashiering Training, Product training conducted at ZONE.

• Nominated for MIS training

Interests: - Cricket, Chess

Strengths:-

• High commitment and dedication to work

• Appreciate and pursue innovative techniques, work methodology and growth

• Facilitating in overall growth of the department and team members

• Easy adaptability to dynamic environment

• Excellent Interpersonal and Communication skills with a strong presence of grasping the conceptual knowledge of the respective project(s)

• Strong work ethic proactive, disciplined, team oriented, self-starter and the ability to work well while maintaining a team environment, Analysis team members on performance.

Current CTC- 2.9 Lacs

DECLARATION:-

I HERE BY DECLARE THAT THE INFORMATION GIVEN ABOVE IS TRUE AND COMPLETE IN ALL RESPECTS TO THE BEST OF MY KNOWLEDGE & BELIEF

Signature: Date:

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