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Customer Service Manager

Location:
Worthington, OH, 43016
Salary:
25.00 hr
Posted:
April 01, 2011

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Resume:

Kim S. Tinker

**** ********** ***** *****

Dubin, Ohio 43016

***/***-****

srf462@r.postjobfree.com

Profile Solid background in financial analysis and marketing, with strong emphasis in mortgaged backed securities with major Wall Street management firms. Consistently exceed sales goals and customer service expectations. Experienced in handling international accounts and in presenting results of consortium operations. Skilled in developing and implementing standardized policies and procedures.

Education J.D. and M.B.A. International Business, Capital University of Law, Completion Date:

B.A. Political Science, Chapman University

May 2012

May 1985

Career History CCI, Dublin, OH March 2009-Present

Senior Underwriter

• Underwrote for the retail loan department DU/LP loan findings.

• Analyzed credit findings, title reports, and appraisals.

• Proficient in Windows Office and 3.1, PowerPoint 4.0, Excel 5.0, Access 2.0

• Instructed and trained staff with regards to corporate policy and procedures.

• Manually underwrote jumbo loans per FNMA/FHLMC guidelines

• Planned, budgeted and supervised all daily operations and reports to ensure compliance of all state and federal laws.

Goldman Sachs, Newport Beach, CA Sept 1989-Marech 200

Corporate Investment Underwriting Manager

• Sold Mortgage backed securities pools in billion dollar bulk buys nationwide on site locations for government and private investors. Adhered to FNMA and FHLMC regulations, procedures and guidelines.

• Signing authority of 2.5 million dollars per loan transaction. Managed finances for domestic and international projects

• Developed and implemented policies and procedures over financial transactions, resulting in standardized reports

• Coordinated relationships with other finance departments and lenders, which helped standardize procedures across all operating groups

Western Bank Mortgage, Costa Mesa, CA May 1984-March 1989

Senior Underwriting Manager

• Managed audit team that performed commercial financial statement audits

• Planned, budgeted, and supervised engagements in excess of 800 hours

• Developed and implemented client service program, which expanded small-to-medium client base 35%

• Served government contractors and other commercial customers



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