ALAYNA D. BENSON, SPHR

**** **** ***** ***** • BRASELTON • GEORGIA • 30517

770-***-**** 301-***-**** Mobile sqn7hd@r.postjobfree.com

PROFILE

Highly motivated, results-oriented, certified Human Resources professional with over 10 years of experience. Special skills include performing effectively in fast paced environments, strategic planning, leadership development and project management. Recognized strengths in employee relations, communication, team building, conflict resolution and establishing credibility and trust.

SKILLS

• Extensive experience interpreting and applying Federal and State Employment Laws

• Expert knowledge of Human Resources Best Practices

• Proven ability to build effective working relationships with internal and external customers

• Professional written and verbal communication skills

• Strategic business partner, negotiator and problem-solver

• Excellent project management, analytical, organization and leadership skills

• Trained Professional Workplace Mediator and Internal Investigator

• Professional user of Microsoft Outlook, Excel, PowerPoint, Word, Lotus Notes, and SAP HR

EXPERIENCE

Chemonics International Incorporated

EMPLOYEE RELATIONS MANAGER March 2010- August 2010

Coach and consult with executives, directors, managers and associates on all employee relations issues related to US, expatriate and international staff, including but not limited to coaching for success, addressing performance issues, progressive discipline, conflict resolution and mediation. Conduct investigations and provide recommendations to senior leadership. Administer wellness and staff care programs, participate in the crisis management team and maintain the company policy manual.

Coca-Cola Enterprises, Inc., Rockville, Maryland

HUMAN RESOURCES MANAGER April 2007-July 2009

Supported 400 employees in four locations by partnering with management and advising employees on proactive employee relations, progressive discipline practices, performance management, benefits, salary administration, succession planning and career development. Created local and executed corporate HR initiatives, including compensation reviews, leadership development, employee feedback sessions, risk assessments and affirmative action plans. Applied, interpreted and ensured compliance with Federal and state employment laws and company policy to reduce turnover, employee complaints and lawsuits. Investigated and resolved all employee complaints and conflicts. Recruited and interviewed for open positions.

Wake County Government, Raleigh, North Carolina

EMPLOYEE RELATIONS CONSULTANT , ER SPECIALIST March 2004-March 2007

Maintained positive employee relations by coaching and consulting with managers and employees regarding Federal and state employment law, County policy, conflict resolution, progressive discipline, and performance management. Conducted research and wrote correspondence for discrimination and non-discrimination administrative hearings and assisted with EEOC responses. Wrote and updated County policy. Created and conducted employee relations and unemployment training programs for employees and managers.

Mellon HR Solutions, Cary, North Carolina

HUMAN RESOURCES SPECIALIST August 2002-February 2004

Resolved all issues related to payroll, taxes, deductions, garnishments, and leave including FMLA for Lockheed Martin employees. Assisted employees and managers with information regarding ERISA, benefits, company policies and employee programs. Conducted training on various internet based employee self service systems.

USCO Logistics, Morrisville, North Carolina

CUSTOMER SERVICE MANAGER , THIRD SHIFT SUPERVISOR July 2000-July 2002

Provided efficient and cost effective solutions to all customer needs, ensuring high quality service. Implemented policies and procedures to streamline processes, partnered with management team on projects, and facilitated employee training. Proactively resolved employee relations issues. Monitored employees’ daily activities and provided regular feedback on performance.

Volt Services Group, Newark, Delaware

ON SITE COORDINATOR AND TRAINER January 2000-May 2000

Provided staffing solutions to customer by recruiting and selecting employees for various warehouse positions. Identified, designed and executed various training programs and new hire orientation. Investigated and resolved customer and employee related issues. Provided regular feedback to employees regarding performance. Managed employee separation and implemented changes to reduce turnover and absenteeism.

Integrity Staffing Solutions, Newark, Delaware

ASSISTANT ON SITE SUPERVISOR September 1999-December 1999

Partnered with on site supervisor to manage over 700 seasonal employees at Amazon.com distribution center. Conducted new hire orientation, resolved employee issues and conducted employee counseling sessions. Proactively resolved payroll issues to minimize payroll errors and missed pay.

CERTIFICATION

Society for Human Resource Management, Alexandria, Virginia, Senior Professional in Human Resources, 2010

EDUCATION

Georgetown University, Washington, District of Columbia, Post Baccalaureate Certificate in Paralegal Studies, Concentration in Employment Law, High Honors, September 2009

Elizabeth City State University, Elizabeth City, North Carolina, Bachelor of Arts in Sociology, Honors, May 1999

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