Kaley Faulkner

*** ******* ***** ****: 705-***-****

Hamilton, ON sqhmgs@r.postjobfree.com

L9B 2B9

HIGHLIGHTS

- Certified Human Resources Professional (CHRP) designation in process

- Active member of the Human Resources Professionals Association (HRPA)

- Developed excellent computer skills while attending school, with experience in MS Word, MS PowerPoint, Windows, WordPerfect, MAC OS X, and Excel, included pivot tables and VLOOKUP

- Working knowledge of Human Resources Information Systems (HRIS), specifically SuperHR

- Conducted research and prepared reports in both academic and work settings

- Generated the ability to problem solve in both customer service and management roles

- Expanded my communication skills during previous positions in customer service

- Acquired the ability to work under pressure with experience in fast-paced environments

EDUCATION

Human Resources Management Graduate Program (Dean’s List) Sept 2011 – April 2012 Georgian College, Barrie ON

Bachelor of Arts, Honours in Sociology Sept 2007 – June 2011 McMaster University, Hamilton ON

HUMAN RESOURCES/ADMINISTRATIVE

- Assisted in the interviews and hiring of new staff members

- Trained and informed new hires of company procedures and policies while demonstrating leadership skills

- Developed and maintained communication with all staff members to ensure the efficient operation of the business

- Answered telephone calls, filed information and set up interviews for candidates

- Placed candidates with jobs within their skill set

- Counted, ordered and monitored merchandise and supplies on a weekly or bi-weekly basis

- Verified weekly payroll for up to 50 candidates at a time

- Conducted cash transactions, counted floats, and prepared cash deposits during each shift

- Delegated tasks and supervised three junior employees throughout each shift

CUSTOMER SERVICE

- Demonstrated superior customer service skills by providing polite and efficient service and keeping a positive attitude

- Addressed customer complaints efficiently and resolved issues leaving customers satisfied

- Maintained and updated bulletin boards and displays with important information for customers

- Upheld a professional rapport with senior management

COMPUTER/TECHNOLOGY SKILLS

- Participated in an HRMS/HRIS workshop which expanded my capabilities and provided me with working knowledge of SuperHR, as well as Excel, including pivot tables and VLOOKUP

- Developed excellent computer skills while attending school, with experience in MS Word, MS PowerPoint, Windows, WordPerfect and MAC OS X

- Ensured that cash register was programmed on a regular basis to reflect new sales

- Updated the company website regularly with new and upcoming sales

- Reviewed and summarized information from various campus media to ensure that it was being accurately presented

- Worked with a coworker to design promotional posters for current and upcoming events

EMPLOYMENT HISTORY

Varsity Coordinator

Student Athletic Association, Georgian College, Barrie, ON Nov 2011- Apr 2012

Internal Coordinator

Compass Information Centre, McMaster University, Hamilton, ON Mar 2010- Apr 2011

Customer Service Representative

Compass Information Centre, Hamilton, ON Sept 2009- Apr 2010

Vice President of Social

Sociology Student Society, Hamilton, ON Sept 2009- Apr 2011

Receptionist

People Source Staffing Solutions, Barrie, ON Jul 2008- Aug 2008

Hostess

Kelsey’s Restaurants Ltd., Barrie, ON Apr 2

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