**** * **** ******, ******, Illinois *****•1-708-***-****•spi3pf@r.postjobfree.com

Jeremiah J. Murphy Jr.

Objective

A position where my skills and experience can be effectively utilized for increased profitability and product sales volume by developing a dynamic team.

Experience

July 2010-Present SEARS Automotive Center North Riverside, IL

Customer Service Advisor

Greet customers and determine reason for service visit

Prepare service repair orders

Suggest additional maintenance work base on mileage and manufactures service intervals

Look up parts and charge to repair order

Order parts not in stock

Prepare repair estimates with parts and labor prices

Assist over the counter customers with purchases

Close and invoice repair orders

Handle all payment transactions (i.e. cash credit cards)

July 2006 - Nov. 2009 Anderson Bros. Ford Berwyn, IL

Parts Manager

Oversaw daily operations of the parts department

Scheduling employee’s hours and vacations, Hiring and terminations

Implemented customer feedback survey

Worked with service manager to increase service dept. repair business

Eliminated redundant procedures to lower expense

Maintained parts inventory

Processed invoices for payment

Assisted retail and wholesale customers

Establish procedures for special orders

July 1973 – June 2006 Bert Weinman Ford Chicago, IL

Parts Manager

Oversaw daily operations of the parts department

Scheduling employee’s hours and vacations, Hiring and terminations

Implemented customer feedback survey

Worked with service manager to increase service dept. repair business

Eliminated redundant procedures to lower expense

Maintained parts inventory

Processed invoices for payment

Assisted retail and wholesale customers

Establish procedures for special orders

References

Bob Ysten (SEARS Automotive Center Manager) 708-***-****

Robert Anderson (Dealer Principle of Anderson Ford) 708-***-****

Lee Weinman (Dealer Principle of Bert Weinman Ford) 312-***-****

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