**** *, ******* ****** ******* Island, FL 32952
(321) ***-**** • firstname.lastname@example.org
QUALITY ASSURANCE SPECIALIST
Quality Engineer, Leader Of Multi-Site Operations, Leading Edge Materials and Processes
Senior Quality Assurance Expert and practical proponent of lean manufacturing practices, with deep expertise seeking and maintaining ISO 9000 and AS9100 quality management standards. Expertise building a cohesive team to focus on quality, allowing industry leading quality inspection rates to be maintained. Excellent coach, familiar with working with Space Shuttle materials and stringent specifications. Leader of multi-site operations able to ensure process improvements are implemented to adhere to the customer's contract requirements.
CORE PROFESSIONAL STRENGTHS
Certified Six Sigma Green Belt Supply Chain Management Strong Technical Leadership
Requirements & Specifications ISO9000 / AS9100 Standards Training & Development
Compliance Verification Problem Identification & Resolution Technical Writing Skills
United Space Alliance, Kennedy Space Center, FL 10/1996 to 7/2011
Manager – Receiving Planning & Inspection
Management oversight of product acceptance processes, processing over 4,000 line items on a monthly basis.
Established and implemented improved planning, inspection and test methods, department procedures, and Information Technology plans ensuring a continuous focus on performance and quality.
Managed multi-site operations, mentoring a team of 24 direct reports including receiving inspectors and planning analysts across Florida and Texas.
Responsible for managing a $2M annual budget handling budget preparation, financial reporting, capital acquisition and justification.
Achieved a company leading quality rating of 98% for first time items processed through Receiving Inspection.
Proponent of lean manufacturing principles, initiating a 5S project which resulted in a complete area redesign, excessing of obsolete equipment/documentation, and acquisition of new test equipment.
Sought out expert in the ISO 9000 and AS9100 quality management systems and standards.
Led the training initiative to create, revise and implement an employee program for new and experienced employees with proficiency testing in utilization of inspection/test equipment, supplier certification validation, and business system transactions.
Led and supported projects that improved processes and systems for improving product quality, reducing costs and paperwork, and improved efficiencies.
Proactively performed Root Cause Analysis to ensure that corrective action plans were implemented.
Audit point of contact responsible for providing functional insight and expertise to audit, aiding in resolution of any audit discrepancies, and ensuring corrective actions and process improvements were implemented.
Managed the creation of key deliverables including contract cost proposal inputs, budget variance reports, activity reports, and management briefings/charts.
Led the Authorization To Ship Program which eliminated the large numbers of costly documentation rejections by focusing on supplier training to convey company quality requirements.
Reduced cycle time 75% by introducing a new streamlined process for the processing of commercial hardware.
Key participant in benchmarking activity to identify “best practices” for Procurement Quality Assurance improvement initiatives.
Rockwell International, Cape Canaveral, FL 8/1989 to 9/1996
Supervisor – Receiving Planning & Inspection (12/1990 to 9/1996)
Responsible for oversight of the receiving inspection process, maintaining quality programs, procedures, and controls ensuring that performance and quality of products conformed to established specifications.
Developed, documented and executed goals to support the Quality Objectives and Quality Policy.
Proactively strived to implement procedural changes that optimized productivity, efficiency and reduced costs.
Responsible for coordinating quality inspection activities with both internal and external organizations, to ensure shuttle program workstreams did not encounter delays.
Received numerous commendations for Shuttle Program initiatives including the Stakeholder Buy-In Award.
Key team member on the Part Tag Consolidation Team which reduced the number of part tags utilized by the various Shuttle contractors by 40%, significantly improving efficiency.
Rockwell International, Cape Canaveral, FL (8/1989 to 11/1990)
Automated the process for the development of detailed inspection instructions significantly enhancing product quality, increasing productivity, and improving end user satisfaction.
CERTIFICATIONS & AWARDS
American Society of Quality Certified Six Sigma Green Belt (2011).
American Society of Quality Control Certified Quality Technician (1989).
NASA Launch Honoree Award for significant contributions towards Company’s NASA KSC Excellence Award for Quality and the highest award fee rating in company history.
Florida Operations Chairman Team Award for a chemical repackaging initiative that significantly reduced chemical waste production and realized cost savings of $1.6M while assuring product integrity and compliance with all performance requirements.
Quest Teamwork Award for Green Belt Kaizen event which implemented streamlined processes for incoming chemical deliveries resulting in an 85% reduction in cycle time, an 82% reduction in backlog, and improved overall customer satisfaction.
B.S. Degree in Business Administration, University of Kentucky
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