Customer Service Manager

John Meredith

817-***-**** *.************@*****.***

Summary

Self-directed customer service professional with extensive experience in the automotive and customer service industries. Highly competent in all areas of customer relations. Strong customer service and problem-solving skills. Proven ability to communicate well with diverse groups and individuals. Organized and efficient with strong communications skills and the ability to manage multiple tasks in a fast-paced environment.

Microsoft Suite Management People Soft

Problem Resolution Ten-years of Customer Service General Office Skills

Career-Driven

Ability to summarize information to reach Beneficial Conclusions.

Knowledgeable with Organization and Processes.

Skilled in handling customer complaints.

Areas of Accomplishment

Process improvement

• Achieved revenue objective by implementing cost-cutting measures.

• Converted one of the lowest profiting stores to the highest profiting store in the area.

Outstanding Client Interaction

• Able to problem-solve client complaints with attention to detail.

• Ability to offer and implement additional services.

• The know-how to ensure every client is thoroughly satisified before leaving the establishment.

Computer Knowledge

• Proficient in Microsoft Suite.

• Able to conform to new software.

Professional Experience

Vandergriff Toyota Arlington, TX Assistant Service Manager

Park Place Lexus Grapevine, TX Automotive Technician

J.N Phillips Auto Glass Woburn, MA Automotive Glass Technician

Herb Chambers Lexus Sharon, MA Automotive Technician

Cumberland Farms Foxboro, TX Store Manager

Education

Associates Degree in Electrical Engineering Tarrant County College In Progress

Automotive Repair Technology M.T.T.I.

Contact this candidate