Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Oakland, CA, 95133
Salary:
14.00
Posted:
October 16, 2011

Contact this candidate

Resume:

Maruf Khan

*** ****** ***

San Jose, CA *****

Home: 408-***-****

Cell: 408-***-****

E-mail: snpxsj@r.postjobfree.com

Objective: To work as a Security Supervisor /Account Manager or Property Manager / Leasing Consultant at a place where my managerial and organizational skills will be best utilized.

HIGHLIGHTS OF QUALIFICATIOS:

• Fluent in the following languages- English, Bengali, Urdu and Hindi

• Positive, professional attitude, committed to excellence

• Excellent organizational skills.

• Knowledge of Microsoft Office, Outlook, Windows 7,XP and Vista

Office/Customer Service Skills:

• Knowledge of processes related to apartment management with relevant formal training.

• Excellent working relationship with property owners, residents, as well as State and Federal

Regulatory Agencies and Public Housing Authorities.

• Excellent ability to resolve complaints.

• Great ability of safety preventions and security risk management.

• Management and training of security personnel.

WORK EXPERIENCE

Assistant Property Manager

Sher Construction & Property Managements San Jose, CA April 2010 – Present

• Verified that rental applications were properly completed.

• Faxed the completed applications with all documentation to the outside screening

company for review.

• Reviewed the returned applications and determined the rental status of the potential

tenant based on that review.

• Met with the potential tenants to complete the leasehold process.

• Developed and maintained the individual tenants' ledger records.

• Controlled the parking lots by verifying that tenants were properly parking their vehicles.

• Scheduled maintenance tasks promptly upon notification of a problem.

WORK EXPERIENCE

Site Supervisor

Guardsmark LLC San Jose, CA July 2001 - April 2010

Guard card License #: 1275296

• Preparing incident reports and taking appropriate actions.

• Knowledge of surveillance facilities, crime prevention techniques and familiar with local criminal law.

• Strong experience with CCTVs/ camera and preparing reports on any security issues on fighting, theft, or any

Other related issues.

• Knowledge of Lenel Security Systems.

• Supervise team of security personnel in discipline and daily operation.

• Ensure operation of the access control and security control room.

• Help security officer in management of team of security guards.

• Prepared schedule and Weekly payroll.

Customer Service Associate December 2004 – April 2010

Arco ampm San Jose, CA

• Handling accounts, cash register and sales

• Audited deposits and run sales reports on daily basis.

• Answering questions concerning returns, store policies.

• Place order for merchandise and audit inventory

Security Officer

Guardsmark LLC San Francisco, CA January 2000 - June 2001

Guard card License #: 1275296

• Patrolled assigned areas on foot to ensure personal, buildings, and equipments security.

• Examined doors, windows, and gates to determine that they are safe and secured.

• Informed and warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles etc.

• Escorted visitors, employees, customers when needed.

• Monitored CCTVs/ camera and preparing reports on any security issues.

• Monitored and reported irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; sounded alarm during fire outbreak and the presence of unauthorized persons.

• Performed periodic checks of emergency call boxes and street lights to ensure proper functioning; reported malfunctions as required.

• Prepared routine, standardized reports.

Reference:

Available upon request.



Contact this candidate