HAROLD S. MALEN
Highland Park, Illinois 60035
Experienced, professional, customer oriented business leader and successful Director/Manager in Corporate MIS/IT environments as well as in the Consulting world. Primarily customer/business interfacing. Outstanding leadership and motivation skills. Developed and delivered training to all employees on Total Quality Concepts, RUP, SDLC, ITIL, Method 1, SAS70 and ISO9002.
CAPGEMINI / ERNST & YOUNG 10/99-Present- Senior Manager / Director
Service Delivery Manager for West-ward/Hikma Pharma in Amman, Jordan and Eatontown, NJ., and Yamanouchi/Astellas Pharma, Deerfield, IL
First line contact with client regarding project development, support, SLA’s, budgets, P&L and outsourced service contract between client and Capgemini Kansas City Service Center, Dallas Data Center and Help/Service Desks in Kansas City and Krakow, Poland
Contract with client was renewed and expanded
R&D Outsource Applications Manager and CRM for Astellas Pharma, Deerfield, IL.
Hired, trained and managed development/support staff in Mumbai, India and at client site in Deerfield, IL
CRM and facilitator for customer issues with IT
PMO for all IT projects
Director for Sprint Outsource engagement. $500MM contract over 5 years.
Managed 80 staff across multiple applications and locations for Project Development and Support
Created and implemented Business Continuity and Disaster Recovery processes for Capgemini Chicago location
Created all process driven and organizational initiatives to support new division of 500+ staff
Project Manager for Clarian Health Systems, Indianapolis, IN. Decommissioned Mainframe and managed Outsource engagement
Applications Transition Manager - Led Applications Management Transition team for 10 year $1B deal Outsource deal with HydroOne in Toronto, Canada
Developed and implemented staffing and organization of new support teams, applications to be supported, SLA’s, and savings to be achieved for the client
Applications Manager for SSAB Steel in Lisle, IL. Hired, trained and developed new IDMS/VM/VSE team for the client.
Project Manager to implement High Availability For Lotus Notes/Blackberry environments at Baxter, Vernon Hills, IL. Saved Baxter $1.7MM
Project Manager for Lucent Technologies, Lisle, IL. Completed Due Diligence and Transition tasks for new Outsource contract with Lucent
BT OFFICE PRODUCTS INTL., Chicago, IL Regional Director Of IT 1995-99
Managed all IT Operations, Applications Development (PICK/Unidata/Oracle/Powerbuilder), Network, Telecommunications, EDI, Desktop Support and HELP Desk for Great Lakes Region for $1.6B company
Columbus, Indianapolis, Detroit, Iowa, Minneapolis distribution centers all added to the system within 9 month period
Zero downtime for Data Center and Network for 2 ½ years
Built raised floor Data Center
Installed Microsoft Office and NT LAN/WAN Networks
Implemented Zerox printing cost savings solutions.
Implemented COLD Storage cost savings solutions
Implemented Oracle Data Warehouse for Sales and Accounting
Developed and trained team for ISO9002 Certification Project.
SUN Solaris 3000, SUN SPARC 20, SUN ULTRA SPARC 3000, RS6000, HP3000
METROMAIL CORP. Lombard, IL Applications Project Manager 1993-1995
Managed PC Marketing Database Development staff with Visual Basic, Access, etc. Included direct daily contact with the external client, non IT customer
Implemented NT Network
Managed COBOL/IBM Mainframe Development staff
Developed materials and trained all company staff on Ultimate Customer Service concepts
BOISE CASCADE OFFICE PRODUCTS, Itasca, IL, Systems Development Mgr., 1988-92
Successfully installed a major Re-engineered Order Entry System. $20MM/3 years
Developed and managed staff of fifty(50) plus Programmer/Analysts responsible for Order Entry, EDI, Inventory Management, Purchasing, Warehousing, Marketing, Financial systems as well as DBA and Information Center/LAN/Client Server
Directed 6 Project Managers responsible for projects, staff and performance reviews
Developed department from original staff of 10
IBM 3090, COBOL, IMS, CICS, DB2, NOMAD
AC NIELSEN, Deerfield, IL., Applications Programming Manager, 1984-88
Designed and implemented Market Research Data Collection and online reporting system.
Managed staff of fifteen(15) Programmer/Analysts with as many as 36 staff members, including consultants, during development activities.
IBM3090, COBOL, IMS, CICS, TELON, RAMIS
MBA - Roosevelt University, Chicago, IL
Masters In Business Administration - Major In Management
BSC - DePaul University, Chicago, IL
Major In Marketing
Manager Education and Training
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Engineer Customer Service
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