Customer Service Representative
Resume:
LaToya L Roberson
Mesquite, Tx.75181
972-***-**** (ph)
*****************@*****.***
Objective: To obtain a rewarding career that will utilize my training and skills while pursuing opportunity for personal and professional advancement.
Education:
PCI Health Institute- Diploma Medical Assisting Commencement (2006)
WW. Samuell High School- Diploma General Coursework Commencement (2001)
Special Skills:
* Well versed in math and basic accounting
* Typing speed 35 wpm
* Microsoft Office suite ( including Word, Lotus, Microsoft,internet browser and PowerPoint)
* Coordinated payments arrangements for customers delinquent on their payments.
* Experience with on line chat and or automated dialer needed
* Providing technical support through email
* Multi task in a very fast paced environment
Employment Experience:
Wing Span- Customer Service Rep.
Dallas, Tx. 04/2010-08/2010 (TEMP)
Received multiple letter from customers discussing how to receive a better mortgage plan or rate reduction on their old and new homes. Completed outbound calls to clients from whom we had received complaints letters in attempt to resolve their complaints
CSS Security- Security Officer
Dallas, Tx. 01/2010-04/2010 (TEMP)
Secured multiple sites patrolling the areas making sure there were no suspicious activity. Last, checking around property for any break in or vandalism.
Stream- Customer Service Rep
Richardson, Tx. 07/2008-04/2009
Responsible for responding to high volume inbound/ outbound calls. Assisting with technical issues on activation/deactivation of XM satellite systems and make credit cards payments.Next, the company transition over into TurboTax training the employers how to provide technical support to individual through emails in processing of there Federal and State taxes using TurboTax software.
DHL Global - Driver/ Customer Service
Dallas, TX 08/2007-05/2008
Ensured that all packages are delivered efficiently and with accuracy while adhering to strict deadlines. Position requires lifting up to 50(fifty) lbs, providing excellent customer service, maintaining a safe driving record, and the ability to operate a hand held dispatch device to include data entry.
Volt/ AppleTune- Customer Service Representative
Addison, Tx. 08/2006- 08/2007
Assisted customers with there troubleshooting issues about their Iphones receiving inbound calls. Responding to customers through emails receiving up to 50 or more daily dealing with technical issues with there Iphone and merchandise purchase. Also, promoted sales for the Iphones as well as providing excellent customer service.
UPS- Loader/Sorter
Mesquite, TX 07/2005-06/2006
Handled, load and sort packages in a fast paced environment which involved continuous lifting, lowering, and sliding of merchandise.
Long John Silvers Restaurant- Customer Service/Cashier
Mesquite, TX 06/2004-07/2007
To provide excellent customer service and assist customers with placing orders, money handling, and preparing food.
Reference
Manager- Long John Silver
Brenda Wilson
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