Sales Customer
Resume:
Shannon Foreman
APT A
Austin, TX 78704
**************@*****.***
EXPERIENCE:
Dates Employed Job Title Company
LegalZoom.com INC.
Business Services Customer Care
- Assists Customer on business filing orders
- Adjust accounts for refunds or credit due.
- Submit call tickets to correct or move work for accounts
- Cancel orders
- Email customer documents for orders as well as responding to request.
- Experienced in Salesforce.
Select Care Benefit Network
1/2010-11/2010
Patient Advocate Rep
-Assisted patients in finding free prescription drug programs
-Helped with questions about applications and credits
12/2007 - 12/2009 Customer Care Representative I
Austin Energy/Apple One
Austin/Texas
-Set up new customer utility accounts
-Terminate existing accounts per customer request.
-Research and assist with customer billing concerns and issues.
-Schedule reconnections of service after past due bills are paid.
-Update account information.
-Set up payment arrangements for eligible customers on accounts
-Matched caller to right departments if I cannot service the issue.
7/2007 - 12/2007 Kennel Technician Tanglewood Animal Hospital
Austin/Texas
-Examine and observe animals to detect signs of illness, disease, or injury.
-Performed animal grooming duties such as washing, brushing, clipping, and
trimming coats, cutting nails, and cleaning.
-Exercise animals to maintain their physical and mental health
-Feed and water animals according to schedules and feeding instructions.
-Clean, organize, and disinfect animal quarters and hospital equipment.
1/2007 - 7/2007 Customer Care Rep. AT&T Wireless
Austin/Texas
-Assisted customers with new account setups.
-Programmed cell phones over the telephone.
-Maintained existing account information.
-Determined best coverage area for phone service.
-Corrected billing issues.
-Provided level 1 technical support for hardware and service problems.
-Answered questions and added features / services plans to accounts.
7/2006 - 12/2006 Sales Representative Cricket Communications
Austin/TEXAS
-Sold cell phones to customer for commission
-Helped to decide best service plan and features for customers.
-Resolved phone operating issues in store.
-Transferred data from one phone to another.
-Took cash payment for monthly bills, phone sales, and feature add ons.
3/2006 - 7/2006 Collections Specialist Washington Mutual Card Services
Austin/Texas
-Participated in outbound collections calling for commission.
-Collected promises to pay by creating payment arrangements on past due
accounts.
-Performed light skip tracing to find current information to add to inactive
accounts.
-Call center moved to Arlington, TX.
3/2005 - 3/2006 Cashier / Door Greeter Walmart/ Sam's Club #8259
Groves / Austin/Texas
-Operated cash register for customer sales.
-Organized and cleaned area near register.
-Performed restocking and pricing of merchandise for sale.
-Moved overstock and unwanted merchandise back to their departments.
-Managed phones when operator was away.
-Reviewed receipt and compared it to customer purchases in carts.
-This was a job transfer.
10/2003 - 3/2005 Customer Care Representative Spherion / Sprint PCS
Nederland/Texas
-Processed information for new accounts.
-Activated new cell phones.
-Answered questions and concerns about billing/ account services.
-Suggested best service plans and features.
-Upgraded accounts to features we up sold to them.
-Call center is out of business.
7/2001 - 9/2002 L1 Computer Hardware Support Service Zone
Port Arthur/Texas
-Tackled Dell pc hardware troubleshooting over the phone.
-Ordered replacement pc hardware for customers.
-Solved operating system issues (Windows XP, ME, NT, 2000, 98, and 95.)
-Maintained information for existing accounts.
-Assisted with driver installs over the phone.
5/2000 - 8/2001 3RD Key holder FYE / Camelot
Nederland/Texas
-Counseled customers on music and film selections.
-Generated new sales and customer orders by cash register.
-Delegated duties to employees
-Processed inventory
-Kept new stock priced and old stock off the sales floor.
-Filled change orders and made bank deposits.
-Opened and closed store.
11/1999 - 3/2000 Accessories Sales Clerk Dillard's Department Store
Hurst/Texas
-Helped with new sales or accessories.
-Arranged merchandise for sale in department.
-Operated cash register.
-Prepared and priced new stock to be placed on display.
11/1996 - 7/1997 Receptionist Restaurant Depot
Baltimore/MD
-Assisted with office duties (faxing, copying documents, and filing reports.)
-Managed new and existing accounts.
-Took phone orders for restaurant businesses.
-Created new customer accounts.
-Greeted customers upon store entry.
10/1992 - 10/1996 Layaway Sales James way Department Store
Hanover/MD
-Created layaway sales accounts.
-Managed 13 line phone systems.
-Recorded payments to accounts.
-Operated cash register for customer sales.
EDUCATION:
9/2011- 3/30/2012 Allied Schools
Certified Pharmacy Tech Course.
11/2008 - 2/2009 Austin Energy US-Texas-Austin
Certification
-Advanced Outlook
-Word
-Excel
-Power Point
8/2001 - 10/2001 Service Zone US-Texas-Port Arthur
Certification
-Dell - specific PC hardware troubleshooting.
-Educated in International Trade Law
-Trained in all Windows operating systems
-Trained in DPS and Dellserv dispatch software.
9/1997 - 4/1998 Omega Recording Studios
School
US-Maryland-Rockville
Vocational
-Trained to handle 24 and 48 track mixing boards.
-Learned about Physics of Sound Recording and Psycho- Acoustics.
-Created Projects for school radio.
1/1992 - 6/1992 Art Institute of
Philadelphia
US
Some College Coursework Completed
-Trained in Film and Music editing
-Learned Photography
-Educated in Music History, English, Physics, and Modern Art.
SKILLS: Skill Name Skill Level Last Used/Experience
MS Office 2000 Intermediate Currently used/3 years
ADDITIONAL
INFORMATION:
-Lived in London, U.K 10/2002 -9/2003
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