Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Houston, TX, 77063
Salary:
45K-50K
Posted:
October 19, 2011

Contact this candidate

Resume:

Renzo J. Paz

**** *. ******* **. *** **** Houston, TX 77063 • si0zud@r.postjobfree.com • Cell: 832-***-****

Objective

To obtain a full-time position where I can apply my education, experience, and skill to bring benefit to the company

Job Experience

LA SUBASTA INC. May 2011 Current

Spanish Newspaper Co., Houston, TX

• Distribution Manager; responsible for the coordination of newspaper distribution in Houston and surrounding cities with a fleet of 12 units

• Responsible for opening new distribution points of sale in the Hispanic community, visited customers’ businesses, evaluated the conditions of distribution routes daily to formulate work orders, audited 24 paper routes weekly, and prepared supervisors’ field reports.

• Trained district representatives in customer service and sales to open new customer accounts of distribution and maintain the current ones.

• Prepared and provided the company VP with weekly sales reports: new accounts, accounts cancelled, and analysis of new markets.

MILTON MOTORS January 2007 April 2010

Transportation Services Co., Houston, TX

• Supervisor and Dispatcher; served a dual role as the Delivery Department Supervisor and Dispatcher.

• Supervisor role; customer service by phone, e-mail, in-person, and formal business letters, A/R & A/P, payment transactions, data entry, maintaining client database, and reporting to the company president.

• Dispatcher role; handled a group of 17 flatbed drivers, handled all route scheduling, communication with drivers and clients, and solved daily problems such as complaints, machine failure, or employee non-compliance. Fast-paced position where I made critical decisions.

USA GO TRAVEL November 2005 December 2006

Travel Agency, Houston, TX

• Business Owner; managed all company activity such as accounting, sales, marketing, and banking

ESCAPE TRAVEL October 2004 October 2005

Travel Agency, Houston, TX

• Customer Service Representative; responsible for sales, customer inquiries, and promoting products and services

• Daily tasks included attending to customers by phone and in-person, selling travel packages, payment transactions, maintaining client database, filing, and maintaining an orderly office environment.

QUIET FLEX August 2002 September 2004

Manufacturing Company, Houston, TX

• Linemen Leader; Led a linemen group in core production of different sizes and models

ASAP INSURANCE January 2002 July 2002

Insurance Company, Houston, TX

• Office Manager; responsible for overseeing the office and for sales of the company’s services

• Daily tasks included incoming calls, organization, office orders and mail, generating insurance quotes, one-on-one customer service, appointments, and filing.

GREENWOOD VILLAGE APARTMENTS March 2001 December 2001

Rental Management, Greenwood, IN

• Assistant Manager; assisted the manager with office administration, leasing, and payroll.

Education

RICARDO PALMA UNIVERSITY, LIMA, PERU

Bachelor of Arts in Business Administration

U.S. Credential Evaluation Report by World Education Services (WES)

Skills and Qualifications

• Bilingual, Spanish/English

• Highly organized, excellent communicator, and task-oriented

• Office equipment: fax, multi-line phone, computer (35 WPM), copier, printer

• Microsoft Office: Word, Excel, PowerPoint, Outlook, Other; QuickBooks, PeopleSoft



Contact this candidate