Supply Chain Customer Service

JOHN BORLAND

**** *. ******** **** ***** Augustine FL 32092

904-***-**** (H) shlep9@r.postjobfree.com

Strategic Planning Multi-Site Operations Strategic Alliances

Cost Reduction Service Improvements

Finance & Budgeting Organization Design & Development

Management executive with extensive experience in technology support for large companies. Developed and deployed transformational programs resulting in reduced costs and improved service delivery. Worked with supply chain management and business partners to reduce costs by developing vendor relationships into trusted partners. Leveraged these partnerships to develop effective strategic road maps and improve the quality of the storage and backup infrastructure service.

Leadership Reduced unit cost 30% and improved availability by cross pollinating process procedures and services between mainframe and distributed storage infrastructure.

Team Building Transformed the disparate storage teams into a single team with a global support model.

Innovator Worked closely with vendor engineering teams to integrate our business requirements into product road maps.

Negotiator Partnered with the supply chain team and business teams in development of storage services which reduced unit costs improved availability and enhanced the customer experience.

Customer Service/Customer Relations Developed initiatives with business partners to achieve cost reduction goals by identifying data which could be hosted on lower performing storage with a lower unit cost.

PROFESSIONAL EXPERIENCE

vScale Systems Jacksonville Florida 2010 to 2010.

Technology start up company developing products to reduce the complexity of managing large data centers.

Vice President of Product Strategies and Customer Development

Develop product requirements by organizing customer input developing road maps and gaining by-in from Product Engineering Teams and the Senior Management Team.

John Borland Page 2

BANK OF AMERICA/Merrill Lynch Jacksonville Florida 2002 to 2010.

Major financial firm with technical operations centers in six countries with 100+ sites supported.

Senior Vice President of Global Storage and Transmissions Operations Strategies

Leading initiatives to transform the Global Storage Operations from six independent teams into a single team that manages the global infrastructure. Implementing a follow the sun support team using ITIL process.

Partner with the Global Storage Operations Team to develop road maps processes and governance required to merge six teams into a single operations team

Partner with the Global Data Transmission Team to develop road maps processes and governance required to operate as a single entity.

Partner with the Architecture Engineering and Operations Teams while developing a road map with three to five year planning horizon.

Work with Senior management to develop appropriate reporting metrics for the Global Operations Teams.

Manage integration of new acquisitions into the Global Storage Team Backup and Restore Team Disaster Recovery Team and Global Transmission Team.

Director of Storage and Backup Operations and Mainframe Engineering

Lead the initiative to transform the AMRS Storage Operations Team into a cohesive operating unit that managed the AMRS infrastructure via a follow the sun support model.

Managed $30 million+ CAPEX and OPEX budget.

Partnered with Senior management and engineering while developing a progress roadmap for all data management infrastructure.

Developed process and procedures which produced a 50% increase in storage deployed while

maintaining level staffing numbers.

Reduced intermittent performance issues with improved monitoring of the storage and Backup and Restore Infrastructure.

Lead the effort to design build and deploy a global support team for storage infrastructure.

Director of Mainframe and Distributed Storage Operations and Mainframe Engineering

Promoted to manage the distributed storage infrastructure with primary goals of stabilizing the service and reducing the unit cost.

Reduced unit cost of mainframe and distributed storage by 30% over two years.

Partnered with supply chain and engineering team to develop lower cost solutions for the storage service.

Developed strategy process and procedures to reduce staffing by 10% with no negative impact to the service delivered.

John Borland Page 3

Director of Mainframe Hardware Storage and Tape Operations and Engineering

Brought on as a full time employee in charge of the mainframe hardware tape and storage infrastructure teams. Managed a team of 3 direct reports and 30 total team members.

Developed and executed a plan that reduced the tape infrastructure cost by 40%.

Partnered with supply chain management and vendors in planning mainframe upgrades.

Planned and implemented infrastructure refresh projects resulting in a 15% unit cost reduction.

B&R Consulting Group Inc New Jersey 1998 - 2002

President and Senior Consultant

Started consulting business which provided leadership consultation for technology efforts in the mainframe environment.

Managed all aspects of operating the consulting business of B&R Consulting Group.

Senior role in contingency and recovery project for mainframe at large financial business.

Developed time lines and scripts for disaster recovery and contingency recovery testing.

Other positions held Citibank Systems Programmer Sioux Falls South Dakota 1991 1998; Howmet Corporation Systems Programmer 1984 1991 Whitehall Michigan; American Electric Power Operations Tech Support Analyst 1980 1985 Columbus Ohio; Electronic Data Systems Computer Operator 1978 1980 Columbus Ohio.

EDUCATION

Certificate of Computer Programming School of Computer Technology Pittsburgh PA 1978.

IBM technical classes on JCL operating systems storage.

SAS Advanced Programming course

American Bankers Association classes including; Accounting Banking Regulations and US Banking History

Several management courses including; Managing Difficult Conversations Managing Change and Harvard Business Cases.

Numerous online courses relating to finance business; Understanding Risk Management Regulatory Requirements for Trading and Anti Money Laundering Awareness.

ITIL for Manager Certification

I continue to engage in learning to develop new skills and ideas that becomes though leadership within an organization.

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