Project Manager-Sales
Resume:
Resume
of
Migdalia Rodriguez
Job Related Summary:
• 25+ years of customer service
• 16+ years of experience in IT Industry.
• 16+ years of experience in Technical Support.
• 14+ years of experience in MS Office.
• 8+ years of experience in Remedy.
• 9 years of experience in Lotus Notes.
• 8 years of experience in MS Project.
• Local candidate.
• Excellent communication and interpersonal skills.
Technical Skills:
Operating Systems: Mac OS 9x 10x, Jaguar, Leopard, Windows MS DOS, 3.1, 9x, ME, NT 4.0, 2000, XP Professional, Windows Vista, Windows 7.
Hardware Expertise: Dell, Gateway, Hewlett-Packard, IBM Lenovo, E-Machines, Toshiba, IBM Desktops and Think Pads, Gateway Desktops, and Solo Series laptops, Compaq and Apple Macintosh computers.
Servers: Windows 2003 and 2008, MS Exchange 2005.
Applications Expertise
MS Windows Applications: Active Directory, Microsoft Office 9x/2000/XP/2003, MS Outlook, Microsoft Front Page, Aura Line, People Soft Tools, Lotus Notes, Adobe Products, Internet Explorer, Netscape Navigator, Virtual PC Microsoft Visual Studio6, Visual Basic 6, SharePoint, Software Distribution management (SMS), PeopleSoft Tools.
Service Desk: Altiris Magic Total Service Desk, Remedy, Heat, HP Service Desk, CRM, PeopleSoft and Service Now.
Remote Software: PC Anywhere, Altiris Client Remote, VNC, Log Me In, Bomgar, Cisco VPN and Web based
Applications
Mainframe Systems: UNIX Distributed, MAP software, IBM AS-400
Security Software: Norton Ghost (Imaging) and Anti-Virus, McAfee Anti-Virus, Fortress Security 3 and 4, On Guard
Security, WS_FTP, EWAN Telnet, Mac Administrator, CA Associates, Avast Pro
Protocols: TCP/IP, IPX/SPX, Novell 4.11 and Apple Talk
Education:
• Florence Darlington Technical College- Florence, SC, August 1997.
• Cisco Networking Academy- Florence, SC, September 2000.
• Americus International University (Bachelors Degree), September 2000.
Certifications:
• CompTIA: A+ Certified Technician, INet+ Certified Professional, CIW Associate, Apple Macintosh, Brainbench networking.
• Cisco Networking Academy: Certificate.
• Communication Languages: Spanish and English. Learning Portuguese, Italian and Dutch.
• Computer Languages learned: HTML, Visual Basic and C++.
Professional Experience:
Signature Consultants March 2011- December 2011
IT Client Services Analyst
Watson Pharmaceuticals
Responsibilities:
• Provide all functions of Systems Administration support to company employees globally via AD structure.
• Create and manage user accounts with service now and active directory. Perform software installations; configure hardware, such as workstations, printers and scanners remotely using remote administrator application.
• Provide basic AS-400 support to users; reset passwords, release stuck orders, restart printers, macros configuration, configure emulator.
• Email system; MS Outlook 2010
Iconma,LLC December 2009- May 2010
Systems Administrator
Responsibilities:
• Provided Systems Administration to 770 employees using AD structure; created accounts, provided access rights, configured desktop security based GPO policies.
• Provided technical help desk (BMC Remedy system) phone and network support in a LAN infrastructure.
• Installed hardware and software including but not limited to: analyzing, deploying, troubleshooting, maintenance repair, problem solving and technical configurations. Applications deployed via SMS
• Provided support for all HP computer systems, Xerox printers and scanners.
• Basic AS-400 support; password resets, emulator configurations and software client install, setup and configured at workstations. IBM I-Series for windows.
• Provided Share Point basic training assistance (uploading documents, downloading, naming convention, and size capacity limit). Email
• Email system; Lotus Notes
Bausch and Lomb, Tampa, FL June 2005 - August 2009
PC Desktop/LAN Analyst
Responsibilities:
• Provided support for all computer systems, including but not limited to server administration and maintenance, backups, system data recovery. 35 servers in total.
• MS Exchange account administration.
• HP Storage Management software (SAN backups)
• Server admin and maintenance; application patches and upgrades, vmware installs both server and workstations.
• Provided help desk using HP Total Service Desk software.
• Installed hardware and software including but not limited to: analyzing, deploying, troubleshooting, maintenance repair, problem solving and technical configurations for desktops, laptops, printers and scanners.
• AS-400 administration, backups within the IBM system.
• Continued online education within company’s University (MS Project, MS Access, and MS Excel).
• Designed and created SOPs and documentation manuals required to validate and document company business key procedure and all security environments.
Paymentech Solutions, Tampa, FL June 2004 - May 2005
Technical Advance Help Desk Specialist
Responsibilities:
• Provided PC technical/phone customer service support for e-Commerce products.
• Troubleshooted POS systems modem connectivity.
• Provided technical support using Peoplesoft CRM for ten plus certified company software products and analyze it to best meet customers’ network business structure.
• Verified successful transmission of electronic transactions and web transactions via XML program source code.
• Trained customers and clients on software applications as well as assisting with installation, configuration, and setup and troubleshooting over the phone.
Certegy Corp, St Pete, FL March 2003 - May 2004
PC Help Desk Specialist and Supervisor
Responsibilities:
• Provided PC technical customer service phone support for V-com customers (NT machines)
• Maintained logging information on help desk Heat database software.
• Processed check validity using MAP software and MIR processing software from UNIX mainframes.
• Investigated and escalated fraudulent activity on the process of check cashing.
Meredith College, Raleigh, NC December 2000 - December 2002
Senior Help Desk Analyst and Desktop Specialist
Responsibilities:
• Trained and supervised the RTA group (Residential Technology Assistants) on basic hardware and software
troubleshooting for both desktops and printers.
• Provided PC help desk support for faculty and staff members on campus as well as off campus students and in-house students, an all Cisco Wireless Infrastructure. (1,000 systems in total)
• Maintained help desk database software Altiris Magic Total Service.
• Installed and configured hardware and software IBM thinkpads, gateway solo laptops, Mac G4 desktops,
Compaq and HP desktops installed and configured cisco wireless cards for laptops.
• Provided support to the Audio/Visual conference equipment.
• Managed computer systems inventory using Altiris Client Agent. Also used for remote assistance and software deployments or rollouts.
• Involved in the support and maintenance of the Macintosh Lab.
• Created and maintained technical documentation and training manuals using Blackboard and Adobe product.
Sonoco Global Packaging, Hartsville, SC May 2000 - September 2000
Systems Support Technician
Responsibilities:
• Performed deployment of computer desktop and laptop systems including delivery and setup.
• Provided desktop/help desk and network support for end users and clients on company.
• Tested firmware and software compliance for Y2K compatibility.
• Provided remote support in application software for end users as well as software installation.
• Performed component diagnostics, replaced computer parts as needed.
• Trained users in application software.
• Performed Lotus Administration: add, delete, and change ID’s, passwords, user replication and e-mail setup.
• Installed and configured hardware and software.
• Evaluated new systems and documented technical information.
Florence Darlington Technical College, Florence, SC February 1999 - April 2000
Desktop Support Technician
Responsibilities:
• Performed Network Administration duties: Active Directory assign rights; create user accounts for students, installed printer servers and rebooted servers when necessary.
• Assisted in the implementation rollout of 100+ Windows NT workstations using Ghost software.
• Provided assistance to students and staff in application software as well as providing technical/help desk support.
• Collaborated in the creation of Web quizzes for College Internet course.
• Maintained TCP/IP settings, installed network hardware (NIC’s), patch cables (Cat 5).
• Installed and configured hardware and software.
• Developed and managed technical documentation for CBT course.
Computer and Network Support and Service, Florence, SC January 1998 - December 2002
PC Technician
Responsibilities:
• Setup computer systems, networking and phone support for clientele.
• Performed software and hardware upgrades.
• Built new systems as needed or requested.
• Trained users in application software as well as Windows system applications.
• Installed hardware and software.
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