IT Manager, Systems Engineer, Network Engineer, Systems Administrator

RODNEY M. COOK

**** *. **** ***** • Denver, Colorado 80221 • 720-***-**** • ******@**************.***

INFORMATION TECHNOLOGY MANAGER

Management / Support / Strategic Planning

A distinguished Director and Manager of Information Technology with expertise spanning a diverse range of technologies within multiple industries. Proven record of accomplishment in design, implementation, support, and management of business goals and objectives over the last 15 years. Demonstrated success in infrastructure, applications, requirements analysis, project management, purchasing, and quality assurance; while also a proficient problem-solver who envisions business and technical perspectives to develop workable, cost effective solutions. Solid leadership and management skills, capable of leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments focused on the overall success of a business based on standards, procedures, and processes.

• Network Design and Support • Project Management

• Server Design and Support • Virtualization

• End-User Support and Training • Design and Editing

• Application Implementation • Team Building & Management

• Hardware and Software Purchasing • Budget Preparation/Administration

PROFESSIONAL EXPERIENCE

CounterTrade Products Inc, Arvada, CO

IT Manager/Senior Network Engineer – 08/2008 to 12/2009

Managed this technology consulting business and VAR offering a complete IT solution to home, small and medium businesses. Provide engineer level services for the sales and implementation of a wide range of solutions for businesses, SLED, government, and state entities. Services include design/implementation/support for a variety of desktop/server/network/wireless systems, virtualization, security, and audio/video services. Also managed an in-house data center of 40+ servers that provided applications to internal staff, email/web hosting, and co-location. CounterTrade Products revenue averaged roughly $90 million per year.

 

NetProficiency, Denver, CO

Senior Network Engineer/Owner – 10/2001 to 10/2007

Managed this technology and design consulting business offering a complete IT solution to home, small and medium businesses. Services include design/implementation/support for a variety of desktop/server/network/wireless systems, website/graphic design, video editing/authoring, photography/photo editing, and audio/video services ranging from $200.00 to $25,000.

Starkey International, Denver, CO

IT Manager – 10/2007 – 08/2008

Managed the IT, Design, Web, Photography, and Video needs of this school. My role included the support of desktops, laptops, peripherals, web, audio/video equipment, and backend systems for staff and students as well as teaching staff/students on a variety of technology elements. Worked with various vendors towards obtaining best pricing structures for this environment and support all areas of the business.

Denver/Boulder Better Business Bureau, Denver, CO

Director of IT – 9/2005 – 9/2006

Role included support, implementation, training, and management of all technologies for both Denver and Boulder offices. Environment consisted of 2 servers and a slow network when started and now consists of 6 servers, VoIP to the Boulder office, SSL VPN, heightened security, and a technically sound network. Implemented a program to mentor design students through an internship. Worked with multiple vendors for web and database needs to integrate with the network and expand functionality. Also did all software/hardware purchasing via RFP’s with various vendors.

Connecting People Inc., Denver, CO

IT Specialist – 7/2003 – 11/2004

Connecting People is a technology consulting firm. Main rolls assigned included Win2K Server Engineer for Centura Health IT facilities: built 30+ Win2K Servers (including Sql, Clustering, LMB, Advanced Server, Standard Server, ILO, Web Servers, and various 3rd party applications), Tier 3 Technology Specialist/Project Manager at Parker Adventist Hospital: support of WAN, LAN, Servers, Desktops, Laptops, and Tablet PC's.

 

InDigiNet (formerly WBConnect), Englewood, CO

Senior Systems Engineer – 4/2000 – 10/2001

Designed, implemented, and supported a wide range of network systems, configured indoor and outdoor wireless systems up to 65 nodes, installed all network hardware, managed/designed/implemented several multi-site VoIP projects, was primary contact for help desk support, designed multi-office WAN solutions, Implemented and supported both Exchange 5.5 and 2000, created SAN/Back-Up/Disaster Recovery Solutions, and created comprehensive documentation including Visio drawings, site survey’s, material lists, network settings, project overviews, budgets, and technical sales information. Built solid customer service base, contributed to all areas of business and expanded established product lines with new technologies.

Inflow, Denver, CO

Laptop/Desktop/Network/Wireless Specialist – 5/1998 – 6/2000

Supported 3 corporate and 15 world-wide data center location systems, laptop/desktop support, server administration, Exchange, Citrix, creation and implementation of a VPN solution for all employees, training of new employees on I.T. Dept. processes and procedures along with a comprehensive overview of remote access. Created and maintained documents toward ISO certification of company for IT department. Implemented a redundant outdoor wireless system, new dial-up ISP for remote users, and helped maintain WAN systems. Was on call one week a month for 24/7 helpdesk support to employees. Also responsible for purchasing all IT related equipment/software utilizing RFP’s and vendor relations.

EDUCATION & CERTIFICATIONS

Certifications

• Currently working on Microsoft MCITP, HP ProCurve, and VMware VCP

• Astaro ACE – 2009

• Symantec Endpoint Protection – 2009

• IBM CDAT - 2009

• Juniper Networks Certified Internet Associate - 2008

• CCNA - 2001

• MCSE - 2000

• A+ & Networking Essentials - 1998

• Management Certification - 1997

• Culinary Degree - 1996

TECHNICAL EXPERTISE

Operating Systems: Microsoft Windows 95/98/ME/2000/XP/Vista/Windows 7, Mac, VMware 3.x/vSphere/VDI & Windows Server NT/2000/2003/2008 (including Small Business, Standard, and Enterprise)

Software: Microsoft Office 95/98/2000/2003/2007, Exchange 5.5/2003/2007/2010 beta, SQL 2000/2005/2008, SharePoint, SMS, WSUS, CRM, Communications Server, Citrix, VMware, Adobe CS/CS2/CS3/CS4, Macromedia products, Quark, Blackberry, Pocket Mirror/Palm, Active Sync, Internet Explorer 6/7/8, Crystal Reports, Quick Books, Acuity, VNC, HP Open View, ProCurve Manager, Solarwinds, Cajun View, Magic Help Desk, Acronis, Astaro Gateway Solutions, Norton/Symantec/Veritas products, Net Screen products, SmarterTools products, PowerQuest, ESET, Trend Micro, and Unified Messaging.

Networking/Telecom/Other: TCP/IP, BGP, OSPF, 802.1x, VoIP, IPX/SPX, DHCP, DNS, WINS, NPS, Radius, Wireless Networking 802.11b/802.11a/802.11g/802.11n, WWAN, Raid 1/5/6/10/50/60, RAS, IIS, FTP, A/V Media, Clustering, NLB, ILO, Intranet, Extranet, LAN, MAN, WAN, SAN, ISDN, DSL, T1 to T3/OC, Frame Relay, Routers, Switches, Hubs, Firewalls, NetScreen products, Cisco Products, HP Products, IPSec & SSL VPN, Digital Certificates, and Cat5/Cat6 Cable, LMR 240, 400 & 600, Fiber, ISCSI, SAS, UPS, Data Racks, Thin Clients, Virtualization, RDP, SMTP, IMAP, POP3, FTP, HTTP.

TRAINING & WORKSHOPS

• HP ProCurve/LeftHand Networks, IBM Storage/Servers, Dell Equallogic

• Avaya IP Office Application, Hardware and Implementation

• Cognitive Thinking

• Conflict Resolution

• Managing People Effectively

• Project Management

• Inventory Management

• Inventory Control

• Inventory Security

• Warehouse Coordination

• Records Management

• Purchasing Management

• Market Trends and Product Tracking

• Training Concepts

• Meeting Skills

• Working with Adobe Acrobat

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