Heather A. Green

**** ****** ****** sfq1mw@r.postjobfree.com 785-***-****

Shawnee, KS 66226

Summary I am a highly motivated, organized, and enthusiastic individual seeking a lasting career. I strive to continually build upon my core strengths in operational management, leadership, and event coordination.

I am searching for an organization that can utilize my moral work ethic in a fun and challenging environment.

Professional Front Office Manager, July 2011 – Present

DoubleTree by Hilton – Overland Park, KS

• Manage a staff of 12

• Scheduling

• Guest management and assistance

• Multi tasking with phones, groups, guests

• Maintained payroll for staff

Receptionist, April 2011- Present

Garden Villas of Lenexa – Lenexa, KS

• Answer phone calls, schedule appointments

• General office duties

Billing Specialist, October 2010 – Present

Sabates Eye Centers – Leawood, KS

• Charge entry for different offices

• Answer phone calls about billing and insurance questions

• Payment posting for all offices and insurance companies

General Manager, November 2008 – September 2010

Hampton Inn (Shiva Hotels, Inc.) – Hays, KS

• Oversee and manage daily operations

• Managed over 50 employees

• Responsible for scheduling and all deposits

• Multi-tasking with phones, sales, and guests

• Group coordinating and sales

• Took hotel’s Quality Assurance evaluations from an

‘unacceptable’ at opening to an ‘acceptable’ and finally

maintaining an ‘outstanding’ score for 1 year to present

• Managed payroll for all employees

• Took care of deposits and accounts receivable for each

Assistant General Manager June 2007 – November 2008

Hampton Inn (Shiva Hotels, Inc.) – Hays, KS

• Supervise a small division of employees

• Responsible for all group sales reservations

• Responsible for deposits and some maintenance

Extracurricular Special Olympics Volunteer- Shawnee Storm

• Working with local team, Shawnee Storm, to better enrich the lives of the individuals involved.

Education B.A., (Communication Studies)

Fort Hays State University, Hays, KS

December 2007

References Chirag Patel

VP of Operations

Shiva Hotels, Inc.

4002 General Hays Rd.

Hays, KS 67601

316-***-****

sfq1mw@r.postjobfree.com

Laura Spears

Haysville Campus Colts Coach

Special Olympics

1745 W. Grand St.

Haysville, KS 67060

sfq1mw@r.postjobfree.com

Ralph Ford

President of Ford Insurance Agency, Inc.

Hilton Honors member and regular client at Hays Hampton Inn

Kansas City, MO 64134

816-***-****

sfq1mw@r.postjobfree.com

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