Leonel Arroyo

**** *. *******

Chicago, IL *****

773-***-****

OBJECTIVE: To advance my career by acquiring a position that requires excellent interpersonal,

organizational and supervisory skills applying creative knowledge to coordinate

assignments in The Business/Medical field or related areas.

EDUCATION: Wilbur Wright College

Moraine Valley Community College

EXPERIENCE: Event Coordinator, April 2010 – Present

Del Sol Entertainment Group, Inc. Chicago, IL

• Promote all upcoming events and ensure that all contracts are accurate and meet all

guidelines

• Ensure that all clients pass city inspections

• Maintain requirements satisfactory to end of all events

• Respond to emergencies during events

• Direct all personnel to appropriate exits in a timely manner

Personal Assistant to Celebrities, January 2011 – June 2011

Helping Hand Services, New York, NY

• Responsible for planning, organizing and research

• Provide enthusiastic, professional, and quality service to our customers

• Process various inquiries to enhance our customers’ quality of life

• Assist with corporate and personal shopping/acquisition

• Process fluent knowledge of the city and the geography of surrounding areas including, but

not limited to restaurants, amenities, clubs and tourism industries to provide to hotel guests

• Make arrangements for VIP or out-of-town guests including the provision of ideas,

researching, scheduling, booking, communication and follow-up as needed

• Make arrangements for entertainment

Supervisor/Coordinator, February 2007 – April 2010

Olympic Corporation, Cicero, IL

• Managed a banquet hall that occupied up to 450 guests at any given event

• Responsible for overseeing the operations of the establishment and ensuring that our

customers were given our full attention and top notch customer service

• Guaranteed customer satisfaction by ensuring that no detail has been overlooked and that

the presentation met or exceeded their standards

• Confirmed skilled security personnel for conventions and special events

• Supervised and worked closely with nine team members

Benefit Coordinator/Patient Liaison, February 2005 – February 2007

Same Day Surgery, Chicago, IL

• Documented all insurance information at time of patient registration

• Maintained registration accuracy standards as set by the clinic

• Communicated with patients in order to complete pertinent registration as needed

• Managed incoming and outgoing billing with appropriate ICD-9 and CPT Codes

• Posted any insurance and patient payments

• Responsible for insurance verification and follow-ups

• Acted as patient/therapist liaison

• Updated patient accounts and requested continuing therapy approval from their physicians

• Registered and scheduled appointments

Administrative Coordinator/Coder, December 1997 – February 2005

Children’s Memorial Hospital/Pediatric Faculty Foundation, Chicago, IL

• Acquired detailed knowledge of CPT, ICD-9 and HCPCS coding including Medicare,

Medicaid and other third party health care programs

• Managed billing system with rapid turn-around time

• Responsible for the organization of administrative functions related to the Pediatric

Foundation

• Assisted Chief of Division with the development and maintenance of systems

• Reviewed monthly professional billing reports

• Assisted the Practice Plan Manager with the coordination of all billing and account activities

for the division of Pediatrics consisting of several subdivisions

• Responsible for processing $5.5 million in annual gross revenue

EXPERIENCE (CONTINUED)

Senior Registrar/Coding and Reimbursement Specialist, December 1992 – December 1997

Northwestern Medical Faculty Foundation/NMH

• Functioned as supervisor during management absence including monitoring work flow and

providing new employee orientation for three months

• Served as liaison to Clinical Practice Office which consisted of fourteen practices, a Managed

Care Office, Chart Management System and a Professional Billing Department to resolve

patient account issues

• Assisted with departmental productivity reports and quality control reports

• Interviewed prospective candidates for employment

CERTIFICATIONS: ICD-9/CPT Coding Certificate

Certificate in Medicare and Private Insurance claims submission

Certificate in point of service training

LANGUAGES: Speak, read and write in Spanish. Fluent in English

REFERENCES: Available upon request

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