Luisa M. Rivera

*** ****** **** 615-***-**** Cell

Eagleville, TN 37060 set7hs@r.postjobfree.com

Result driven engineer with a passion to help others grow. Over 15 years of experience dealing with people, processes, BS in Mechanical Engineering with experience in mentoring, training, reporting, project management and quality. People oriented, focused, natural investigator, skilled problem solver and track record of success in achieving project goals. Coach for thousands to achieve personal and company goals efficiently. Facilitator of Lean and Kaizen projects and possess innate mentoring and counseling skills.

Core competencies:

• Quality Management Systems • Documentation • Lead Quality Auditor (RAB Certified)

• Personal Development • Project Management

• Lean & Kaizen Team Management • Team Building & Management

• Consulting • Start Up Management

PROFESSIONAL EXPERIENCE

Wallenius Wilhelmsen Logistics/Nissan Smyrna, TN 2010- 2011

Liaison Engineer/QC Supervisor

Analyze production processes, conduct time-motion studies for new products, train line workers during program launch, resolve start-up issues with customers and suppliers, issue Quality Alert Notices, conduct/generate/publish monthly national product audits/reports. Resolve defective material with suppliers and customers. Investigate/support customer warranty claims. Facilitate continual improvement workshops, perform ISO and AAR audits and support supervisors and mentor quality staff employees.

Various jobs & Study (Metro Nashville Police Department Nashville, TN/ PREMIER Integrator Systems Smyrna, TN) 2009 – 2010

GENCO / Dell La Vergne, TN 2007 – 2008

Engineering Manager

Responsible for all of the facility’s (operations/mechanical) process improvements. In charge of creating/presenting/training production and quality documentation, quality metrics. Evaluate conformance specifications alongside customer expectations as part of quality assurance objectives. Coach peers to meet professional goals.

Key Achievements:

• Generate Excel spreadsheets to gather quality data for scorecard presentation and achieving customer approval for new contract start up.

• Successfully implementation of Product Safety Lab from layout approval, process flow and freight standard.

• Start up of Product Safety Lab and processes to meet customer satisfaction.

• Kaizen/Lean Leader for continuous improvement projects contributing to fellow projects for a joint savings of over $100K.

Schneider-Electric /Adecco Technical Smyrna, TN 2006-2007

Advanced Quality Engineer - New Product Development

Provide AQE resource for Program Management for class 1, 2 or 3 projects as assigned by Quality Manager. Create, present and seek approval of deliverables (documentation) required to fulfill the PDP/PMP scope. Effective use quality tools such as GD&T, capability studies and first article inspections.

Key Achievements:

• Elevated areas of risk or concern specific to NPD projects to the project team and NPD Quality Manager through usage of data gathering programs.

• Lead the design failure mode effects analysis for the product is efficient and truthful by reading the UL standards used for design.

Production Technologies/Hewlett-Packard La Vergne, TN 2003-2005

Corporate Customer Service Engineer

Responsible for new business opportunities creating quotes forwarded by Marketing Representative. Owner of the company’s Quality Management System, Corporate Quality Management Representative for Management Reviews. Maintained process flows, improved floor layout and trained to customer change requests.

Key Achievements:

• Led Kaizen event with fellow production employee’s which led to a total saving of over $50K in employee time (rearranging of key elements).

• Conducted a Lean event for warranty area which resulted in the elimination of a split shift and increase of inventory to 99.99 % accuracy.

• Accomplish ISO certification for Nashville Site (responsible for documentation overhaul and owner of document control)

• Achieved reduction of open CAPA from over 100 to approximately 10 for the Tracy Site by retraining and assigning resources to ensure effective closure of tasks.

Luisa M. Rivera

615-***-**** Cell set7hs@r.postjobfree.com

Solectron Global Services/Hewlett-Packard La Vergne, TN 2001-2003

Senior Process Quality Engineer

Create process flows, work instructions, conduct training as necessary and maintain company Quality System. Investigate non-conformance complaints that relate to the customer. Act as company liaison for customer Engineering Team, Quality for Project Management, Purchasing and Planning. Work and implement customer’s BOM and Engineering Changes generated. Trained and certified as Lead Auditor

Key Achievements:

• Successfully created a working Quality Management System and CAPA system.

• In charge of product transfer of product line from La Vergne, TN to Louisville, KY. From start up to process flow, training, audit of process and quality release.

• Trained thousands of employees on ESD and Safety

Thermo CardioSystems (Currently Thoratec) Woburn, MA 1998-2000

Quality Assurance Engineer

Conduct process improvement is assigned area(s). Coordinate and analyze quality discrepancies for special product projects, work with R&D department on new product introductions acting Quality Representative. Created process validation protocols and assisted in qualifications and design evaluation (quality aspect). Summarize and review Customer Complaints pertaining to area. Collaborate and create Corrective Action Reports, Manufacturing Problem Reports and Development Plans. Develop quality metrics, reports. Participate in company Audits as assigned by Quality Manager.

Key Achievements:

• Reduced amount of scrap (MRB) within area from approximately $50K to less than $1K by leaning out the laboratory process with help from fellow Manufacturing Engineer.

• Conducted Lean project to improve process time and reduce or eliminate quality rejects/percentage of Final Quality Inspection.

• Audited supplier facility to ensure process effectiveness and accuracy based on validation document.

Cutler-Hammer EATON Co. Coamo, PR 1996-1998

Manufacturing Engineer

Recommend process or design improvements with manufacturing problems. Investigate, evaluate and clarify day-to-day issues. Coordinate problem solving techniques directly with assembly associates in creating fixtures or jigs. Review quality issues and provide solutions. Responsible for monitoring scrap created in area during manufacturing through departmental interaction. Perform as liaison for departments and customers. Manage cost improvements in assigned manufacturing lines. Investigate and implement new technologies for line improvements (state of the art ovens, electronic counters). Deal with variety of projects and teams as assigned by Manager.

Key Achievements:

• Lead special label project of implementing new company logo throughout the facility and with all production lines.

• Encountered inconsistent reject on specific product, investigation pointed to design issue with tolerances. Engaged design engineer for confirmation which included numerous measurements and request for design change.

AYERST-WYETH Pharmaceutical Guayama, PR 1990-1995

Project Engineer

Organize and coordinate supporting functions ensuring the successful completion of project deliverables. Supervise sub-contractors and assign work/job/project. Maintain projects within approved budget. Create Capital Asset Requests based on internal and external customer requirements/projects. Have full (read & interpret) understanding of blue prints, pipeline, maintenance (HVAC, compressors), utility and electrical schematics. Update blue prints per design project. Development/design operating procedures/validation, installation qualification procedure/and quality assurance documents to be transferred to operations at the start of product manufacturing.

Professional Development

Education: BS in Mechanical Engineering – University of Puerto Rico

BS in Criminal Justice – Kaplan University

Training & Certifications: Green Belt, Lead Auditor ISO9001:2000, Professional Consultant, Lean Leader, 8D Problem Solving Tools, Time Management, Supervisory Management, Project Management, A.P.P.S. (Academy of Personal Protection and Security) Armed Security Guard (TN State)

Contact this candidate