Customer Service Sales
Resume:
Mary E Brewster
Dallas, TX 75243
***************@*****.***
Objective
To obtain a Customer Service position with a company that values teamwork and integrity.
Qualifications
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintain records of contacts, accounts, and orders.
Conduct client or market surveys in order to obtain information about potential customers.
Professional Reference
Comcast Technical Support - Customer Service (Layoff)
From 8/11- 04/12
Worked from home receiving up to 90 or more inbound calls per day via computer through company software and programs.
Assisted customers with digital services, such as analyzing computer issues and selling appropriate wireless and remote subscription to fit customer needs.
Assisted customer in helping set up wireless router and connecting to modern before transferring to technician to resolve connection problems after paid service has been rendered.
Processed credit card payments and account billing, call reporting and bill processing documentation.
Brewster Cleaning & Facilities Maintenance/ Owner-Team Leader
9/07 – 8/11
Trained and monitored activities on marketing team
Prepared daily reports, participate in conference calls, and develop guidelines
Managed marketing services to help business run more efficiently.
Owner/Leader responsible for supervising & managing projects
Verizon Customer Service/Sales Representative
7/05-10/07
Developed new personal and business account
Provided information about our wireless phone and internet service
Monitoring the competition
Recommending changes in products and services to existing customers
Resolved customer complaints
Maintained professional and technological knowledge of cutting edge technology
Computed sales prices, total purchases and receive and process payments
Gannett Telemarketing/Team Leader
2/03 to 7/05
Lead team of 10 customer service representatives for online credit card processing company (Silver Spring. MD)
Achieved 150% of expected revenue goals during first campaign.
Education and Training
High School Diploma
Certificate of Proficiency in Sales & Marketing Management: Institute of Marketing Management (Washington DC)
Published author – “Beyond a Life of Despair”
Co-Owner – Brewster Cleaning & Facilities Maintenance, Inc.
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