Customer Service Sales
Resume:
Gwuandolyn L. Alford
Email: sdoow8@r.postjobfree.com
Objective
To obtain a position within an organization offering an opportunity for growth and advancement; utilizing acquired knowledge of grant writing guidelines, project management experience, customer relations skills and tools gained from work history.
Qualifications
Proficient in the following in the Following: Microsoft Office Word, Excel, Power Point, Publisher and Outlook
Ability to handle large call volume, multiple phone lines and large customer bases, control multiple responsibilities, set priorities and communicate ideas
Comprehensive knowledge of stock control, heavy equipment, cash management, office filing, grant writing and foundations research
Detail-oriented, organized and positively responsive in demanding situations
Capable of maintaining an extremely “PROFESSIONAL” and “CUSTOMER FRIENDLY” attitude
Assertive in initiating “TEAMPLAYER” efforts
Employment History
2008-Current Special Olympics Louisiana, Inc -Director of Program and Fund
Development, Grant Writer
2007-2008 Barrister Global Services -Logistics Specialist
2007 Dependable Glass -Sales Associate
2005-2007 Temporary Employee -Express Personnel/Lofton Staffing 2005 Heart & Vascular Clinic -Front Desk Receptionist
2004-2005 Express Personnel/Martin Marietta -Scale Operator
2002-2004 Evergreen E.A.G.L.E Aviation -Mail Sorter/Scale Operator
2002 Crane Sales -Sales Merchandiser -
2001-2002 Kroger Company, The -Cashier/Drug GM Clerk
1999-2000 ILD Telecommunications -Customer Service Representative
1995-1999 U.S. Air Force -Supply Journeyman
Education and Highlights
2005-2006 Remington College (Baton Rouge, LA) Graduate
Medical Assistant Program
2003-2004 Advance Career Training (Riverdale, Georgia) Graduate
Business Office Administration
1995-1999 U.S. Air Force (Minot AFB, ND) Honorable Discharge
Supply Journeyman
1990-1994 Hammond High School (Hammond, LA) Graduate
** (Explanation of detailed job descriptions and references are available upon request) **
Job Descriptions
2008-Current Special Olympics Louisiana, Inc -Director of Program and Fund Development,
1000 E. Morris Avenue -Grant Writer
Hammond, La 70401
Grant Writer
Responsible for the preparation of proposals and grant applications as well as carrying out the duties of performing professional and administrative work in researching, identifying, developing and responding to public and private foundations; tailoring applications and proposals to the focus area of potential funders.
In addition, hold the responsibility of communicating with co-workers in efforts of generating new programmatic ideas and collecting data for reporting purposes. Accountable for assuring our organization is in compliance with all guidelines and award agreements and or contracts are adhered to.
2007-2008 Barrister Global Services -Logistics Specialist
42548 Happywoods Road
Hammond, LA 70403-7648
Logistics Specialist
Responsible for contacting vendors and technicians in efforts of retrieving core parts, assisting with site information and preparing shipping labels. Managed spreadsheets which corresponded with company data system and updated after each call log.
2007 Dependable Glass Works, Inc. -Sales Associate
509 East Gibson Street Norman Foxworth
Covington, LA 70433-2927
Sales Associate
Responsibilities were to demonstrate excellent customer service skills through the assistance of customers, phone calls and walk-ins. Duties included but were not limited to the following: Taking phone orders, assisting customers selecting proper materials to accommodate specific needs, calculating customer cost and producing customer invoices. Also followed up with customers who had previously placed orders before the end of each business day.
2005-2007 Temporary Employee -Express Personnel/Lofton Staffing
Both were located on Hwy 190 N. in Covington La
Temp
Worked as a temporary employee for above staffing agencies completing various clerical and administrative job assignments on an as needed bases.
2005 Heart & Vascular Clinic -Front Desk Receptionist
42078 Veterans Avenue Suite A
Hammond, LA 70403
Front Desk Receptionist
Duties included but were not limited to greeting and checking in patients, scheduling patient appointments, verification of health insurance, collection of co-pays, reviewing and prep of patient chart information, and answering and directing incoming phone lines.
2004-2005 Express Personnel/Martin Marietta -Scale Operator
River Road/ Kenner La
Scale Operator
Was responsible for obtaining information regarding product (specific rock types) entering the yard or transfer station to properly bill the customer and track the total amount of material that was being sold. Accepted or rejected load based on driver adherence to yard policies and the weight of truck load. Provided receipts for the customers and handled special product loads by processing required paperwork, and by notifying operations of an incoming special load via a 2-way radio for proper dispatch. Balanced the daily receipts to ensure accurate record keeping and appropriate billing. Answers the telephone and provides general information to callers.
2002-2004 Evergreen E.A.G.L.E Aviation -Mail Sorter/Scale Operator
4254 Tradeport Dr George Knelly
Atlanta, GA 30354
Phone: 404-***-****
Mail sorter /scale operator
2002 Crane Sales -Sales Merchandiser –
Georgia
Merchandiser (Duties included the following)
-Assured proper placement of makeup lines throughout specific assigned retail stores by working with a team of three to
four individuals and following set up to date plan-o-grams for store layout.
-Read and followed a plan-o-gram to effectively complete set/project work with a working knowledge of merchandising
and retail terminology.
-Performed duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise
properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing
packouts, restocks and reorders as necessary.
- Assisted in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set/project
work.
-Partnered with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and
build an effective working relationship.
-Reported and discussed observations and issues with store Managers.
2001-2002 Kroger Company, The -Cashier/Drug GM Clerk
6055 Old National Hwy Gloria James
College Park, Ga
Was responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets. Served as a drug general manger clerk stocking and keeping inventory over the counter drugs within the store.
1999-2000 ILD Telecommunications -Customer Service Representative
2600 Cumberland Prkwy SE Karla Moore
Smyrna, Ga
Was responsible for handling incoming calls of customers who needed assistance or had inquiries about third party billing charges on their phone bills.
1995-1999 U.S. Air Force -Supply Journeyman
As a enlisted supply journeyman (2SO51) duties included but were not limited to performing item accounting and inventory stock control, financial planning, and funds control. Computing requirements, determinining allowance, and researching and identifying supplies and equipment requirements. In addition, performing operations involved in storage, inspection, identification, delivery and receipt of property. Responsible for facility safety and security. Conducting inventories. Operating automated equipment, special purpose government vehicles, and material handling equipment.
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