Customer Service Data Entry

Susan M. Graham

*** ********* ******

McQueeney, TX 78123

email- *********@*********.***

Career Objective: To acquire a clerical position with future plans of a management position.

I have 17-19 years experience in billing, insurance, data entry, & customer service.

SOFTWARE: Microsoft Word, Excel, Quadax (Harp 3), Meditech, Misys Vision Otinum 7.00, Versyss, Medic- Regis Graphics, Patcom, Xactimed, Pervasion, Contact, Cubs, HSM vision, Premis, Hboc, CPSI, Paradigmi, Xcelys, Citrix, Train, SSI Cypress, 4 sign, Thin online system, TDH (Medicaidsystem), FISS, Third Millenium (Medicare system)

SKILLS: Data Entry (several systems), Customer Service, Database and Spreadsheet knowledge, Formulas, and Lookup, Account Receivable Data Entry (10610 KPM)Payment Posting, Answering Telephones, Electronic and Manual Billing, Insurance Billing & Verification, Collecting (Early out)

WORK EXPERIENCE:

Accounting Principals (Contract) 2/2012 – 4/2012

14241 Dallas Parkway Dallas, TX- Tarah Wheeler

Caris Life Sciences/Miraca Life Sciences- Medical Billing-scannning-research (insurance payment)

Aerotek Professional Services (Contract) 4/2011 – 5/2011

2740 Dallas Pkwy 972-***-**** Meredith Lynch

Unicare Healthplan – Data Entry- Telephone

Perot Systems- Temp Work 6/2010 - 8/2010

2300 W Plano Pkwy, Plano, TX 75075 972-***-**** Tammy Di Fabio

(Insurance Biller Agent)- Process and work members and groups Insurance accounts for Medicare, Cobra, Retirement, and Medical insurance

Aerotek Professional Services (Contract) 10/2009 - 6/2010 2740 Dallas Pkwy 972-***-**** Meredith Lynch

(Data Entry) – Jack Henry Associates Key alpha/numeric information from lockboxes for correction

Ameripath 9/2008 – 8/2009

2330 Butler St. Dallas 214/530-5200 Ann Walker

(Customer Services) - Answer 100-125 daily phone calls from patients, file 2nd insurance claims with EOB to all insurance companies, research for returned checks, returned mail, and research Medicare denials for reprocessing

Page 2

Office Team (Contract) 7/2007 – 9/2008

5005 LBJ Frwy 972-***-**** Jeff Higgins

(Medical Biller)- (Customer Service)-(Data Entry) - (Collecting) - 1 month –

Customer service, 8 months Medicare/Medicaid Billing/2nd insurance for Methodist CBO Hospital-- 3 months – charge posting – various companies--2 months – Medicare billing – for Tenet and Associates --

Baylor Healthcare 10/1997 – 2/2007

Dallas Diagnostic Assoc. (Baylor affiliate) 6/2005 – 2/2007

8080 N Central Expressway Suite 1700 - Dallas, TX

(Patient Account Representative) -Greeting patients and some admitting patients Self Pay Collecting Verifying patients insurance from Medicare, Medicaid and Regular Insurance and payments informing patients of billing and insurance payments Updating patients accounts

Baylor Healthcare Systems 10/2003 – 6/2005

2001 Bryan Tower-Suite 2400- Dallas, TX Kellye Beavers 214-***-****

(IS Support Coordinator- Specialty Hospital Biller) -Process Medicare remittances from Trailblazer through Patcom billing system. Process Blue Cross transmissions using Hyper Terminal Process Cash and Import remittances from Business Office through DOS/Patcom system Updated daily and log totals on spreadsheets in Excel-Ran Variance reports and Month-end procedures using DOS and Patcom system

Baylor Healthcare Systems, Dallas, TX 10/1997 – 10/2003

3504 Swiss Avenue - Dallas TX

(Administrative Secretary) to Dr. Wilson Weatherford -Transcribed meeting notes and assisted on finding information for research projects. Greeted doctors and former patients from front office for scheduled meetings with Dr.Weatherford. Entered charges for the three specialty hospitals and maintained and updated and filed patient accounts. Did all processing with strict confidentiality Processed special reports through Excel and Microsoft Word. Troubleshoot all inquires requested.

(Biller for Specialty Hospitals)-Processed electronic and manual billing and posted payments for patient accounts. Cycle Billing for three Specialty Hospitals Billed primary/secondary and re-bills of electronic and manual billing, submitted claims for both government and non-government claims Audited routine payment inquires from insurance companies using FSS, TDH and Third Millennium Medicare and Medicaid systems.

Relocation – possible US citizen

Pay expectations - $26,000. - $30,000.

EDUCATION:

Rice College Medical --Administrative Assistant --- Diploma

REFERENCES – upon request

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