Turner, Jr. Clinton

*** *. **** *** * Junction City, KS. 601-***-**** sd59q0@r.postjobfree.com

Targeting Entry-Level Helpdesk Positions

Ft Gordon Home of Communication graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education – Ft. Gordon, GA – Program Degree: 5/09

Signal Support Systems/ Information Technology Specialist program GPA: 3.7/4.0

Concurrent Employment:

25 U Signal Support Systems/Information Technology Specialists (2008 to Present): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to Untied States Army and faculty at Ft. Riley KS.

Sales Representative, Macy’s Department Store (2005 to 2008): Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force).

Technology Summary

Certifications: CompTIA A+, HDI Helpdesk Certified

Systems: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

United States Army – Ft Riley Kansas

25 U Signal Support Systems/Information Technology Specialists, (2009 to Present) handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Researched and developed knowledge-based articles for Lotus Notes issues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved Unit that was assign to $57K annually.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).

Handled 30+ technical/mission-critical calls daily and consistently met high service standards to call.

Seeking Available for Online JOB- That is Virtual or Remote