Customer Service Sales
Resume:
HEATHER HAMILTON
************@*****.***
Permanent Address:
Memphis, TN 38113
Education: The University of Tennessee at Martin, Martin, Tennessee
Bachelor of Science: Family and Consumer Sciences
Concentration: Fashion Merchandising
Graduated: December 18, 2010
Skills, Expertise:
Working knowledge in Microsoft Word, Excel, PowerPoint, SSPS Statistics
Visual Merchandising
Creating and presenting Power Points to students and teachers
Communication and feedback with vendors and sales representatives
Reordering merchandise to meet deadlines
Excellent Customer Service
Ability to obtain and exceed sales goals
Maintain and Oversee Inventory`
Work Experience:
Field Experience/ Internship- General Merchandising
(April 2010- December 2010)
Barnes and Noble Store 288, Martin, Tennessee
Increase of merchandise sales.
Hired for employment after completing internship.
Purchase all non-book merchandise in the bookstore, which includes troubleshooting purchases as necessary.
Represent the bookstore to vendors.
Price, plan, and arrange merchandise for display.
Attend events and organize displays.
Respond to inquiries and complaints regarding merchandise.
Control inventory and check records of sales and stock.
Assist in developing and implementing departmental policies.
Maintain a complex filing system including historical inventory.
Determine customer demands for merchandise.
Receive shipments and verify all invoices.
Sales Associate (October 2009-April 2010)
Express Fashion Inc., Wolfchase Galleria, Bartlett, TN
Customer service
Merchandising of products
Receiving stock
Selling to select customers
Resetting sales floor
Reaching daily/weekly/monthly sales goals
Activities:
“News in Style” Fashion Reports – WUTM 90.3
Arrange Window/ Store displays
UT Martin Bookstore Fashion Show
Coordinate Fashion Show Responsibilities including:
Create outfits
Select models
Delegate responsibilities to volunteers
Travel Study to Atlanta, GA (April 2010):
Attend Americas Mart Wholesale Market
Interact with buyers and wholesalers
Meetings with managers of Saks Fifth Avenue
Attend fashion show
FMA (Fashion Merchandising Association Student Group)
President (2010)
President elect (2009-2010)
Helped organize fundraising booths for Agape Medical Clinic, Martin, Tennessee
Present Power Points to students for upcoming plans and events
Led Fashion Trend Seminar (December 2009)
Assist in Historic Fashion Show, UT Martin, (2009)
Contributing member of competition barbeque cooking team Slab Techs.
Competition includes Memphis In May International Barbeque Cooking Contest (2009-2010).
Honors:
(CIE) Center for International Education Scholarship
Federally funded International Education Internship/Workship
References:
Dr. Sue G. Byrd
Professor/ Advisor
Child and Family Studies/ Fashion Merchandising
The University of Tennessee at Martin
330F Gooch Hall
Martin, Tennessee 38238
*****@**.***.***
Sam Covington
Store Manager
Barnes and Noble Store 288
11 Wayne Fisher Dr.
Boling University Center
Martin, Tennessee 38237
******@***.***
Stacy Petersen
Store Manager
Express Fashions
2760 N. Germantown Pkwy.
Memphis, TN 38133
**************@**********.***
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