Lubbock, Texas *****

Cell: 806-***-****

Email: scj11b@r.postjobfree.com

Barsha Miller

Employment

February 2008 to Present Patient Services Specialist Lubbock, Texas

Texas Tech University Health Sciences Center

Answer multiple phone lines; data entry; update patient information; scan and verify patient insurance information is current; transport/assist patients to correct location; fax documentation to Medicaid for clients; access insurance websites (TMHP, First Care, Superior Health) to verify Medicaid (FSC); report duplicate MRN to Medical Records; make appointments for patients; arrive patients; provide general customer service to patients and their families. Front desk leader.

September 2006 to October 2007 Insurance Verifier Frisco, Texas

Tenet Healthcare

Centrally located office for verifying insurance for pre-registered appointments.

January 2006 to July 2006 Patient Service Specialist Dallas, Texas

Prima care

Answer multiple phone lines; data entry; update patient information; verify patient insurance information; collect co pays; payment posting; Check patients into the clinic as well as check the patient out. Provide general customer service to patients and their families.

November 2004 to June 2005 Customer Service Representative Richardson, Texas

Caremark

Answer incoming calls from customers concerning their mail order prescriptions. Call Center environment. Insurance verification; data entry; update customer information.

September 2001 to June 2003 Patient Service Specialist Dallas, Texas

Baylor Medical Center of Dallas

Answer multiple phone lines; data entry; update patient information; insurance verification, Check patients in and out of the emergency room department; collect co pays; deposits; some financial counseling.

Education

May 1992 Estacado High School

Continuing Education

June 2010 Electronic Medical Records (EMR) system training

January 2010 IDX and Power Chart programs for patient information

October 2010 EKG Monitoring Tech Certificate

July 2010 Billing and Coding Class

Skills

• Excellent interpersonal and communication skills

• Excellent computer skills and familiar with software: Microsoft Office Excel, Word, Access, and Outlook.

References Available Upon Request