NORN, BRIAN

**** ******** *****

Alexandria, VA *2312

Cell 703-***-****

Email: sc8w1p@r.postjobfree.com

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Gaylord Resort & Convention: National Harbor, MD 03/08 to 03/09

Banquet Server: Duties and Responsibilities:

· Prepared coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

· Prepared tables, action stations, buffets, service carts, dessert table/carts and cordial carts.

· Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

· To ensured courses are cleared and tables are properly crumbed.

· Responsibilities to and try to fulfill any special banquet event arrangements.

· Replenishing buffet items to ensure consistency and freshness in presentation.

· Monitoring tableware to ensure it is presentable to guests.

· Monitoring and maintain cleanliness, sanitation, and organization of assigned station and service areas.

· Busing tables by removing and separating tableware, plate-ware, glassware, and flatware.

· Following all company and safety and security policies and procedures.

· Reported accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

· Ensured uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.

· Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

· Performed speak with others using clear and professional language.

· Supported team to reach common goals.

· Ensured adherence to quality expectations and standards.

· Standing, sit, or walk for an extended period of time or for an entire work shift.

· Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.

Tara Thai Grills: McLean, VA 02/1999 to 10/2002

Waiter Duties & Responsibilities:

· Greets Guests.

· Complete beverage orders.

· Communicate specials.

· Order food.

· Deliveries food.

· Ensured Guest satisfaction.

· Communicate problems to management.

· Completed side-work.

· Responsibilities for the Guest experience from start to finish.

· Work safely and comply with the standard of none negotiable.

Customer Skills:

· Carry cocktail trays or large oval trays.

· Knowledge all menu and beverage items.

· Personable and friendly.

· Organized and efficient.

· Team oriented.

· Committed to our mission and culture.

· To ensured serve food and beverages to guests in a timely, courteous, efficient and accurate manner. All functions are carried out to maintain an environment of teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

· Received and took guest orders and process in a timely manner through whatever systems are currently used in the restaurant.

· Prepared and serve meal accompaniments to guests.

· Performed side-work.

· Opening bottled wine for guests.

· Busing and set tables as needed.

· Performed set up and breakdown of various stations (i.e., deli, dessert, coffee, espresso).

· Assisting with orders to go, as needed.

· Seat guests and help with answering phones as business demands.

· Performed other duties as assigned.

· Communication with support crew and management.

EDUCATION: Long Beach City College 08/1992 to 8/1994

Reference available on request:

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