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Customer Service Management

Location:
United States
Posted:
April 26, 2011

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Resume:

Supawalee Saisriwilerd

Address: ***/** ********** ** *** Thai Chamber of commerce side-street

Viphawadee rungsit road , Dindeang , Bangkok 10400

Telephone Number: 089-*******

Skype ID:

Best time of day to contact:

E-mail: sc8s63@r.postjobfree.com

Date of Birth: September 5, 1985 Place of Birth: NARATIWAT,THAILAND.

Gender: FEMALE

Country of Citizenship: THAI Country of Residence: THAILAND

Field of Training Desired: hospitality (F&B, Culinary, Front desk )

Length of Program desired: 12 months.

Date available to start training: August or September 2011.

OBJECTIVE

To work with an organization that will provide me great chances of applying my best management skills and culinary practices through challenging assignments and will help me in advancing my career to higher level.

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EDUCATION

Institution Name: Hatyairatprachasun school

Location: Songkhla,Thailand. Institution start date: June 2000

Graduation/Expected graduation date: March 2004

Field of Study: High school Major Mathematical Sciences.

Institution Name: University of the Thai Chamber of Commerce , Thailand.

Location: Bangkok,Thailand. Institution start date: June 2004

Graduation/Expected graduation date: March 2008

Field of Study: Bachelor's Degree Faculty Business Administration , Major Hotel Management.

EXPERIENCE

Company Name: Holiday Inn Silom.

Position: Housekeeping. Location: Bangkok, Thailand.

Duration: From March 2007 to May 2007. Total Number of Months: 3 Mount

Tasks/Responsibilities:

• Stock and sort supplies

• Vacuum, clean, dust and polish guest rooms

• Make beds, change sheets, remove and replace used towels and toiletries

• Deliver and retrieve items on loan to guests e.g. iron and ironing boards

• Ensure security of guest rooms and privacy of guests

Company Name : Holiday Inn Silom, The Sukhothai Bangkok Hotel, MK restearant.

Position: Banquet Server Location: Bangkok,Thailand.

Duration: From Part-time job while the university. Total Number of Months:-

Tasks/Responsibilities:

• Greet patrons and familiarize them with the food and beverage menu

• May be required to present with food and beverage options, take orders, make recommendations, and answer questions regarding the food and beverage

• Act as the point of contact between the patron and bar and kitchen staff

• Serve food and beverages

Company Name: Bangkok Bank.

Position: customer service. Location:Bangkok,Thailand.

Duration: From June 2008 to March 2011 Total Number of Months: 2 years 10 mount

Tasks/Responsibilities:

• Created trade show materials , attended trade shows and promoted products

• Cultivated positive and enduring relationship with customers

• Sold all financial bank products, such as insurance's, annuities, securities and bonds, corporate debentures, savings and loans

• Achieved sales targets ,Learn, know and be able to present all products.

SKILLS/QUALIFICATIONS

• Excellent communication skills (read, write, speak, and understand English).

• Strong ability to stand for long periods of time and move around at a brisk pace.

• Immense ability to work in cold and hot environments.

Core strengths: Time management ,Customer service management ,Teambuilding and

Retention Initiative.

Computer Skills: Practiced Office Package : Microsoft Word , Microsoft excel , Microsoft Power Point ,Microsoft Access , Microsoft Outlook Express.

Certifications:

• General cake and advanced cake course : I have had training in general cake and advanced cake course in UFM baking &cooking school.

ACTIVITIES & INTERESTS

In my free time I like to read books, cooking and watching movies. In addition I also like to play internet.



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