CATHERINE L. ENDLER

*** ******** ****

Canton, GA 30114

770-***-****

Objective

Administrative support professional experienced working in fast-paced environments requiring strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet while committed to superior customer service. Detail oriented and resourceful in completing projects. Able to multi-task effectively. Poised in interacting with individuals at all levels.

Leadership Competencies

Team/Relationship Building

Results Oriented

Consumer/Customer Focused

Inventory Tracking

Planning/Priority Setting

Communication

Continuous Improvement

Computer Literacy

Order Fulfillment

Work Experience

Colgate-Palmolive Co., Smyrna, GA 1992-2012

Order Entry Coordinator 2006-2012

• Timely and accurate SAP order creation of sales orders to include special markets, closeout accounts, company store, sample orders and retail accounts

• Maintain SOP’s (Standard Operation Procedures) on processes for Company Store, Sample Orders and Retail Orders

• Quickly identify, communicate and resolve order issues with material numbers, case quantities and arrival date concerns

• Act as the point of contact for customers, sales and brokers for all manual orders

• Created Return Authorizations for various retail accounts and maintain tracking back into the warehouse

• Manage the order fulfillment process for Company Store and Sample Orders

o Orders are released from blocks in a timely manner to ship to meet the customer requested arrival date

o Pro-active communication to the customer on any order related issues

o Quick resolution of order fulfillment problems to meet on-time and complete delivery requirements

o Utilize various reports to monitor and prevent unexpected cuts for assigned accounts

o Review stock availability based on product and warehouse assignments; maximize case fill by warehouse

o Assist with Customer Service special project requirements

o Manage the EDI (Electronic Data Interchange) of orders that come into SAP that kickout due to invalid data. Validate the data to ensure the order(s) get processed back into the system

o Consult with the Transportation Planners and Customer Service Account Executives on a regular basis to ensure order fulfillment requirements are being accomplished

Colgate-Palmolive Co., Smyrna, GA

Administrative Assistant – Distribution Services/Customer Service 1992-2006

• Support Associate Director and 3 Managers

• Manage phone coverage

• Travel arrangements

• Filing

• Schedule meetings and confirm conference room space

• Prepare meeting presentations and conference room set up

• Compile data and distribute monthly business reports

• Update and manage organizational charts

• Monitor department budget

• Maintain attendance records

• Point of contact to schedule Video Conferences

• Backup support to receptionist during lunch period

• Process company incoming and outgoing mail daily

• Maintain the Customer Service intranet website

McCann-Erickson Worldwide, Atlanta, GA 1989-1992

Administrative Assistant – Brand Department

• Support Manager of department

Eastern Airlines-Miami International Airport , Miami, FL 1984-1989

Administrative Assistant – Telecommunications Department 1986-1989

• Support Director and 2 Managers

Clerk – Consumer Affairs 1984-1986

Education

Miami Dade Community College, Miami, FL 1980-1983

Associate in Science – Secretarial Careers – Executive Secretary

Computer Knowledge

Windows XP, Microsoft Office 2010 (Lotus Notes, Excel, Word, PowerPoint), SAP 720

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