Customer Service Manager Management Heavy Equipment
**** ** **** ****** ********, Oregon 97233 503-***-**** firstname.lastname@example.org
Highly Skilled General Management Professional
Customer Service / Purchasing and Procurement / Service Management / Leader in Safety Training
Highly Experienced Manager with expertise in guiding fundamental growth in the Water Sports / Automotive Industries. Track record of leading a high-volume, fast-paced operations while maintaining operating and labor costs, and driving process improvements in operational standards resulting in increased revenue and efficiency. Seeking a management position with a progressive organization that values visionary leadership and dedication to customer service.
Ability to drive management and training initiatives for employees of all levels; integrate employee appreciation strategies to secure loyalty and productivity.
Highly knowledgeable in safety training and OSHA requirements; ensure compliance at all times and routinely perform safety audits to maximize safety behavior.
Track record of performing business process analysis to drive improvement in productivity and profitability; implemented key performance changes to increase profitability by 20%.
Instituted a lucrative employee bonus program that increased mechanics’ efficiency from 65% to 77% and drove increase in profit on warranty repairs by over $100K.
Oversee marketing and advertising efforts, study demographic and industry data, and maintain relevant knowledgebase of current industry products and trends.
Property Damage Appraisers : (2009 to Present) Inspect boats, trucks, cars, heavy equipment as an independent damage appraiser on a contract by contract basis. This is part time work only. Duties include: estimate repairs to heavy equipment, autos, busses, RV’s, boats, Yachts, expert in heavy equipment engines, total loss processes.
Aloha Auto Body, Aloha, Oregon (2007 to 2009) – Auto Body Estimator
Inspect damage for insurance claims processes; provide outstanding customer service and interact with insurance company representatives to answer inquiries.
Marine Survey Associates, Portland, Oregon (2006 to Present with PDA) – Owner/Part- Time
Perform inspections for motor yachts and fiber glass vessels, provide accurate and detailed inspection reports for brokers regarding condition of yachts. Property Damage Appraisers: 2009-Present: provide timely damage appraisals as well as estimates on vehicles, boats, yachts, heavy equipment and property.
Bridge City Watersports, Inc., Wilsonville, Oregon (2005 to 2006) - Parts & Warranty Manager
Oversaw day to day activities of 7 employees; performed purchasing and inventory control, hired, trained and mentored staff and managed $12MM in annual sales.
Marine Surveyors, NW, Oregon City, Oregon (2002 to 2011) - Owner/Operator Part time/full time
Lake Powell Resort & Marinas, Lake Powell, Utah (2000 to 2002) - General Manager Oversaw 14 full time employees, 12 part time employees in service, parts, warranty setting. Heavy equpt , Marine ind
Alumaweld Boat Company, Medford, Oregon (1997 to 2000) - Sales Rep, Rocky Mountain Region
Tollycraft Motor Yachts, Inc., Kelso, Washington (1992 to 1997) – Service Warranty Manager, Bill of Materials Asst. Cat diesel engine service warranty, Fairbanks Morse Warranty, service management.
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