Rodney R. Marquez

Union City, CA

510-***-**** • s9unt8@r.postjobfree.com

SUMMARY

Energetic and versatile professional with over 15 years experience in Financial Services, serving in business, technical and project management roles. Recognized for ability to solve problems and work in a deadline driven, fast paced environment. Communicates and works well with business and technical audiences. Proven track record in coordinating high impact projects to completion.

PROFESSIONAL EXPERIENCE

All Star Consulting, San Francisco, CA 6/2010-9/2010

Information Technology and Business Consulting Firm, servicing top Bay Area companies.

IT Release Manager, Gap Inc. Direct

Responsible for planning, coordinating, managing and risk mitigation of release code deployment activities across pre-production, production and production support environments for Gap.com, Banana Republic.com, Old Navy.com, Piperlime.com and Athleta.com.

• Created project plans for deploying multiple applications through a four week release cycle

• Worked with various technology staff- DBA's, deploy engineers, developers, QA and Technical Managers to resolve issues and ensure application availability throughout environments.

• Created detailed deployment tasks and change tickets to faciliate application deployments across environments.

• Performed various ad hoc tasks including Tracking issues impeding Release Branch Cut for management reporting, creating procedures for test credit acquisition and QA usage policies, and facilitated clean up of production support environment to use one publish cell.

ISTS Worldwide Inc., Fremont, CA 2009-2010

Firm specializing in providing solutions to major users of Technology and IT temporary staffing to maximize quality, improve service and reduce costs.

IT Release Manager/Project Manager- Salesforce.com

Performed various roles in IT Services Management supporting integration and implementation of 3rd Party Professional Services Automation on-demand application within Salesforce.com’s private cloud.

• Acted as Scrum Master under Agile development methodology to drive team and remove impediments to achieving team goals, conducted sprint retrospectives and reviews to improve team efficiency.

• Managed implementation action log and drove resolution of development issues.

• Led and facilitated User Acceptance Testing training offsite and training sessions for Salesforce.com Global Services.

• Performed system administrator configuration tasks on Appirio Professional Services Enterprise application.

Charles Schwab & Co., San Francisco, CA 1992-2009

Securities brokerage, banking and financial services firm with over $1 trillion in client assets.

Staff, Software Application Engineer, Asset Management Technology

Performed various roles as release manager, technical project manager and developer to support mutual funds initiatives.

Release Manager

Facilitated application changes to Schwab's core mutual funds trading and order execution system for multiple projects. Coordinated changes across various departments for both internal and customer facing channels, including Schwab.com, Service to Investment Managers (SIM) and the Charles Schwab Trust Company. Worked effectively with project managers, quality assurance, developers and business partners to deliver and install business critical projects.

• Updated mutual fund systems to utilize a more robust commission calculation system, allowing service units greater flexibility in setting pricing schedules for differing customer segments. Worked closely with technical teams, business and marketing groups to ensure successful rollout.

• Drove resolution of pre and post implementation issues, and conducted post action reviews including root cause analysis to identify gaps and improve release process.

• Managed Microsoft Sharepoint front door portal to receive and track requests for application enhancements and bug fixes, prioritized work for technical team to meet urgent business needs.

• Maintained Sharepoint site for mutual funds trading releases, containing documentation including project plans, work products, and implementation plans to allow release participants to collaborate and share information.

Technical Project Manager

Developed project plans, set tasks and milestones for small to medium scaled projects. Created implementation plans and coordinated testing, installation and validation with technical and business resources.

• Documented technical process for onboarding new Correspondent Clearing firms. Partnered with Clearing business to update system infrastructure and processes to add a major new client, allowing Schwab to act as a mutual fund clearing house for a firm with over $30B in managed assets.

• Managed server migrations and database upgrades for business critical applications, allowing for retirement of out-dated servers, improved application performance and reduced costs. Worked with business owners to ensure uninterrupted service and availability of applications.

• Implemented the Daily Stock Reconciliation (DSR) application and facilitated rollout to business user desktops in multiple geographic locations. DSR reconciled trade and position transfers for thousands of funds between Schwab and the fund companies, significantly reducing manual work hours.

• Created Disaster Recovery Plans for DSR and Trade/Price Error Correction Systems. Coordinated application testing with business users and technical staff to support periodic company-wide disaster recovery tests.

Developer

Utilized technical skills to support changes for small to medium projects and provide production support, maintenance and enhancements for mission critical mainframe and distributed (UNIX, Windows NT/2000) applications.

• Analyzed and provided solutions for incidents affecting daily processing or business applications, preventing productivity loss and ensuring proper execution of customer transactions.

• Installed, administered, and created reporting for Soffront Track, a CRM defect tracking application, enabling documentation of production bugs and projects in excess of 5,000 incidents.

Risk Analyst, Mutual Funds Risk Management

Responsible for ensuring daily operational continuity for key business processes. Liaison to data center operations, institutional trading enterprises, and technology support groups to coordinate and resolve technical issues impacting production.

• Implemented procedures for operations teams to ensure accurate fund order placement and mitigate financial risk.

• Provided communications and direction to operations teams on a daily basis and during system downtime or critical system outages.

• Coordinated daily order placement with fund teams, data center operations and key trading enterprises, with aggregate value often exceeding $1 billion dollars.

Error Control Specialist, Mutual Funds Operations

Supported the correction of mutual fund trade and pricing errors, reconciled error account ledgers, and wired monies to hundreds of fund companies.

• Made corrections to customer and firm accounts to correct for trade errors, commission adjustments, and pricing errors.

• Identified and resolved complex cash, stock, and error account differences to keep firm accounts balanced.

• Managed Citibank cashiering system, creating and authorizing bank wires totaling hundreds of millions of dollars to settle Schwab dealer account trades.

Institutional Trader, Mutual Funds Institutional Trading

Purchased and sold mutual funds in Charles Schwab dealer accounts.

• Responsible for daily placement of aggregated customer trades, totaling tens of millions of dollars into bond and equity funds.

• Verified settlement of open purchases and redemptions with fund companies to ensure proper trade execution.

Fund Representative, Mutual Funds Transfer of Accounts

Processed transfer of account requests to move customer account positions from Mutual Fund Companies to Charles Schwab.

• Ensured completeness and accuracy of customer transfer request documents, tracked transfer requests from beginning to end with fund companies.

• Resolved problematic or delayed transfer requests to ensure positive customer experience.

EDUCATION

Coursework in Economics, San Diego State University, CA (124 Semester Units Earned)

Project Management Certificate, California State University East Bay

LICENSES

Series 7 & Series 63 General Securities Representative license

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