Customer Service Sales
Resume:
DAVID M. ROMERO
Belen, NM 87002 505-***-**** h
*********@***.***
EDUCATION
• Master of Business Administration in Management, June 1985
Eastern New Mexico University, Portales, New Mexico
• Bachelor of Business Administration in Marketing, December 1983
Eastern Mew Mexico University, Portales, New Mexico
PROFESSIONAL EXPERIENCE
Business Development Representative, Wells Fargo Dealer Services
June 2010 to Present
Albuquerque, New Mexico
• Oversee Sales Operations for Wells Fargo Dealer Division.
• Hire and Train new sales staff.
• Manage relationships with over 160 Dealerships in New Mexico and West Texas market.
• Acquire and maintain qualified Dealers for Dealer Division Portfolios.
• Ensure that Dealers comply with company policy and procedures.
Sales Manager, Monette Ford
May 2009 to June 2010
Socorro, New Mexico
• Manage all aspects of daily operations for an automotive retailer.
• Developed training programs for newly hired sales people that give them the necessary tools to be successful; provided sales instruction for new hires; service existing staff with on-going training process; wrote and edited original sales training manual for dealer group use; provided product and sales fundamentals training and support for new staff members and veteran personnel.
• Oversee New and Used Car Sales Departments.
• Oversee F & I Department.
• Interview and hire job applicants.
• Red Flag Administrator.
• Inventory control; wholesale; internal audits.
• Conceive and implement marketing plan that encompass internet, print and radio advertising.
Dealer Account Manager, Ford Motor Credit Company
December 1998 to February 2009
Colorado Springs, Colorado-Keypoint
• Manage relationships with Dealer Principals and Key Dealer Personnel.
• Counseled dealers in areas of market share performance, profitability, staffing and sales training, and made recommendations to address areas requiring improvement.
• Support and implement strategic initiatives and product program launches
such as: RouteOne/Branch Transformation/Accelerate-EVCR/DSI/CSI/Minority
Dealer programs/Conduct presentations to support profit, volume, and
satisfaction goals/Conduct wholesale audits and provide collection assistance/
Review MAPS with dealers on a monthly basis to monitor trends and opportunities/Review financial statements with Dealer Principal/Training of
dealer sales staff.
Branch Operations Manager, Ford Motor Credit Company
July 1996 to November 1998
Milwaukee, Wisconsin
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• Responsible for overseeing the operations of the Milwaukee Ford Credit Branch.
The Branch has approximately 58 employees, 85 Dealers, 579 million in
receivables and over 49,500 accounts. Responsibilities included: College
recruitment of the employees, training employees, obtaining wholesale and retail
business, presentations to new dealers and monitoring the wholesale and financial condition of those dealers.
Risk Management-Operations Analyst, Ford Motor Credit Company
May 1995 to June 1996
World Headquarters-Detroit, Michigan
• Managed all risk-related aspects of the pre-screening process. Managed all
aspects of the credit bureau reporting process. Provided systems support
regarding credit bureau access and zip code tables, also provided support regarding credit bureau matters and scoring related issues, sponsored and created company procedures of Risk Management.
Center Operations Manager, Ford Motor Credit Company
May 1993 to May 1995
Omaha, Nebraska
• Responsible for overseeing the operations of Ford Credit’s newly created
Customer Service Center. Primary functions included supervising
approximately 85 Customer Service Representatives. Recruitment, employee training, counseling, performance reviews and coordinating with other managers to ensure the center was operating within budget.
Dealer Account Manager, Ford Motor Credit Company
October 1988 to April 1993
Albuquerque, New Mexico
• Acquire and maintain qualified Ford Motor Company product dealers as
wholesale accounts. Work with dealership personnel to develop, implement and follow-up on action plans for improving retail control and receivable quality.
Accelerated Training Program, Ford Motor Credit Company
September 1985 to September 1988
Albuquerque, New Mexico
• The program recognizes employees for future managerial positions. The
program allowed me the ability to perform all functions in a branch including:
Credit Analyst, Auditor, Customer Service Supervisor, and Dealer Services
Supervisor.
ADDITIONAL COURSES
Word Perfect, Excel, Consumer Driven 6-Sigma Methods and Tools, Consumer Driven 6-Sigma Green Belt Training-Ford Financial, Credit Management, Defusing Customer Anger, Exceeding Customer Expectations, Advanced Financial Statement Analysis, Credit Package Preparation, Credit Management Seminar, Supervisory Skills Development Seminar, Dale Carnegie Effective
Speaking and Human Relations and Dale Carnegie Sales Course.
ACTIVITIES AND HONORS
Project Leader Ford Credit New Hiring Process, Dean’s List Honor Roll, Alpha Phi Omega
Service Fraternity.
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