Voice,Data, and Nortel PBX Specialist
|**** ************ ******
OBJECTIVE : To contribute to the achievement of the company objective by utilizing my people skills and my technical skills in a challenging way.
SUMMARY OF QUALIFICATIONS :
10 Years of experience in Voice and Data communications. As a cable tech and as an Nortel Options tech.
Key systems are Norstars, BCM, and Symposium.
PBX systems are Option 11,61, and 81c. Plus NEC & Avaya.
Software and management systems are TM3 Telephony Manager 3.0, CS1000, Voice mail Call Pilot, Meridian Mail, Octel and BMC Remedy application.
WORK OF EXPERIENCE:
Nov.18th 2006 - Dec.24th 2008
Sony Corporation / Verigent
San Diego California
o Perform multiple operations on Telephony Manager 3.0
o Project manage many large department moves. Understanding floor plan and interpreting blueprints.
o Perform day to day adds, moves and changes to the Option 81c in a campus environment.
o Responsible for repairs to all voice circuits both analog and digital, fax, modems and 1mb’s.
o Responsible for the features and administrations of all 2008,2616, and 3904 phones. And ACD call center format.
o Giving training and knowledge to users on business unit and there voice mail system.
o Performing and understanding the EIA and TIA concept on CAT6 and CAT5 cables.
o Operate daily the TM3 /CS1000 system and MAT to reflect accurate records to the Meridian.
o Manage work through BMC Remedy and accessing records to fine tune CDR and MDR and reporting data to management.
o Comparing traffic reports and recording this data.
o Understanding the infrastructure of VOIP and Internet Protocol.
o Install Loops, Shelfs and Cards and build units.
July 05- Dec06
San Diego California
Network Installation Tech.
o Project Manage design new installation of cable path and racks.
o Install voice and data cabling CAT 6 to spec.
o Terminate Patch Panels and dress cables to perfection.
o Connect patch cables to active ports on Cisco equipment.
o Mapping path ways and installing J-hooks to specs. And codes.
o Testing cables and mounting racks and installing Cisco blades.
o Design wiring infrastructure for IDF and MDF for equipment and VOIP and Internet Protocol.
o Study and know blue prints.
September 04- July 05
San Diego California
o Owned duties of programming Nortel sets daily for adds, moves, and changes.
o Perform daily backups on Option 81c and Option 61.
o Organize recordings off Nice Logger system.
o Manage DN’s and TN’s
o Maintain inventory and have access to Vendors plus keep up with the latest of telecom equipment.
o Testing T1’s and T3’s to enable good connections
o Terminate 50 and 25 pair cables.
o Ensure the function of IP phones, ITG and ISDN connections.
February 01- September 04
SBC /AT&T Data com
Voice and Data Specialist
o Install Wireless system to talk to PBX and Opt.11
o Cable and wire data racks and jacks using the 568B wiring.
o Mount and install Cisco blades and prepare for programming.
o Run jumpers to complete connections for phones and ISDN.
o Program Meridian SL1 system for dialing plan routing and trafficking for trunks on system.
o Installation of Option 11 throughout Sweetwater Union School District.
o Perform MAC orders for the Wells Fargo and Bank of America’s Opt.11 systems
o Certificate : The Familiarzation of the SL1
o Certificate : Maintenance of the Opt81c and 61
o Certificate : Features and Administration of the Option 81c.
o Certificate : EIA & TIA concepts.
o Certificate : CATV, CAT6 and Fiber Optic.
o Skilled in Microsoft Word ,Windows 2000, Windows Vista, Power Point, Publisher, and Quick Book.
o Drawing and Painting, racquetball, Music, singing and spending time with family.
o Upon request.
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