Thomas R. Wilks, Jr.

* ********* *****

Landenberg, Pennsylvania 19350

610-***-**** - Home

484-***-**** - Cell

s3imtx@r.postjobfree.com

www.linkedin.com/in/tomwilks1

PROFESSIONAL SUMMARY

Highly qualified Subrogation Specialist with 25 years of experience in auto property insurance. Knowledgeable of every aspect of a property damage claim from liability investigation to the successful recovery of subrogation dollars. A successful negotiator, arbitrator, and consultant with a reputation for winning subrogation strategies and a proven track record of maximizing subrogation dollars and decreasing processing time. Developed a streamlined, efficient subrogation analysis process that was adopted companywide. Proficient in reading and analyzing the estimating systems of all major insurance carriers. Knowledgeable of all state and industry recognized laws of total loss valuations.

Areas of expertise include:

* Damage Dispute Consulting

* Negotiation / Arbitration

* Regulatory Compliance

* Certified Automobile Subrogation Arbitrator

* Auto Damage Appraisal

* Auto Theft Investigation

PROFESSIONAL EXPERIENCE

Allstate Insurance Co, Valley Forge Subrogation Center, Malvern, PA (1985 - 2010)

The largest publicly held insurer in the United States.

Subrogation Damage Dispute Consultant (2004-2010)

* Responsible for all technical and procedural activities related to the negotiation and arbitration of automobile property damage disputes in one of Allstate’s two auto subrogation centers nationwide.

* Ability to anticipate problems and generate solutions demonstrated by creating the position of Damage Dispute Consultant in the subrogation department. Tactical planning resulted in a reduction in file direction response time from an average of 15 days to 3 days.

* Increased Allstate’s subrogation recovery awards and productivity by providing clear and concise winning strategies to a team of 40 negotiation and arbitration representatives using strong interpersonal skills. Maintained an arbitration winning percentage of 80 %.

* Analytical abilities determined the file direction of all damage dispute cases assigned to Valley Forge Subrogation Center: sending to Negotiation, Arbitration, Litigation or deeming a write-off if determined non-economical to pursue. Analyzed an average of 80 disputes a week.

* Business process improvement demonstrated by redesigning procedures and communication templates in response to the change from a Legacy based claim reporting system to a Web based Next-Gen system.

* Conducted damage dispute training sessions for negotiation and arbitration representatives.

* Represented Company as an expert in automobile damage dispute cases at Arbitration Forum hearings.

* Monitored and tracked Arbitration Forum hearing awards nationwide and published in-house articles on strategies that maximize recovery of subrogation dollars.

Senior Staff Claim Adjuster, Columbia MD (1985 – 2004)

Customer focused interpersonal skills proven through face to face interactions with customers in auto inspection centers.

Time management and organization skills required in order to effectively schedule auto field inspections.

Diplomatic skills required in order to successfully negotiate auto damage estimates in hostile repair shop environments.

Collaborated with S.I.U. units in the investigation of auto theft claims.

EDUCATION

BS, Marketing, University of Maryland, College Park, Maryland

Senior Claim Law Associate (SCLA) designation through American Educational Institute

ADDITIONAL TRAINING

Certified Automobile Arbitrator through Arbitration Forums

Yearly Compliance in States Requiring Annual Claims Certification

Participated in Delmarva Auto Theft Investigators Round Table Meetings

Completed Tech- Cor Basic and Advanced Auto Estimating Modules

Completed Chief Frame Repair Training

COMPUTER SKILLS

Microsoft Word, Excel, Outlook, Windows XP, Vista and 7.

ADDITIONAL KEYWORDS

Auto Liability Representative, Field Adjuster, Business Process Improvement, Critical Thinking, Judgment and Decision Making, Knowledge of Statistics, Showing Strong Verbal and Communication Skills, Customer Service Skills,

Currently located and seeking positions in the Philadelphia and Wilmington, DE market.

Contact this candidate