Customer Service Sales

Alfredo Moreno

Ontario, California *****

Email: ********@****.*******.*** Cell phone: 909-***-****

Career objective

My objective is to obtain a responsible and challenging position where my professional skills and education can be applied to make a positive difference for my employer, the community and myself.

Skills, abilities and qualifications

o Bilingual and fluent in both English & Spanish (Speak, write and read).

o 15 years of business developing experience in global wholesale and retail sales

o Proficient in MS Office applications: Word, PowerPoint, and Excel

o Well-organized individual

o Effective communicator with outstanding writing skills

o Superior interpersonal and ethical traits

o Efficient managerial ability for optimal productivity

o Ingenious and practical motivator

o Professional and courteous team leader

o Resourceful time management aptitudes

o Highly competent and energetic self-starter

o Multi-task and detail oriented

Education

Chapman University, Orange, California 2009 - 2012

Bachelors of Arts in Criminal Justice

Minors in Applied Psychology & Sociology

Mount San Antonio College, Walnut, California 1993 - 1995

Business Administration

Instituto Angloamericano de Leon, Guanajuato, Mexico 1988 - 1991

Instructional English

Employment history

Electronic-Commerce Assistant Manager 1/2005 –12/2011

Artemisia Cosmetics Lake Forest, California

Duties: Responsible for aggressive increase of sales leads and gross profit by expanding business-to-consumer and business-to-business commerce by way of the Internet; In addition to customary arrangements of e-business transactions the leading and coordinating of data interchange such as real-time inventory status, reducing supply chain costs in respects to shipping, and speedy transmissions and responses of customer’s queries is also performed; inventory assets delivery driver; upholds resourceful relationships between customers and vendors by supporting marketing interaction in relevance to the demand of markets; articulately disseminates company or detailed product information, orders processing and builds customer databases dynamically to exceed projected sales goals.

Global Wholesale Accounts Manager 8/2002 – 5/2008

Big Roc Tools, Incorporated Azusa, California

Duties: Attained extensive global wholesale experience with inside/outside transactions; implemented cold calling and achieved development of leads; exceeded monthly sales and gross profit goals with new and existing customers; provided exceptional customer service with superior analytical and mathematical abilities; prepared presentations, proposals, and sales contracts; delivered qualified consumer account assessment, built and maintained customer relationships and stimulated future accounts’ growth; achieved progressive knowledge in general U.S. imports, U.S. customs brokerage and international trade regulations by federal agencies such as USDA and FDA; assisted clients’ needs with order placement, tracking, shipping procedures, and payment collection; maintained a courteous and professional rapport with clients while ensuring all of their concerns were appropriately attended to in a timely manner.

Contractor’s Desk Commercial Sales 4/1996 - 8/2002

Home Depot Long Beach, California

Duties: Well-articulated team leader focused on retail service of contractor’s accounts; developed expert product knowledge and tool application; provided outstanding customer service with superior analytical and mathematical skills; inventory assets delivery driver; attained specialized sales experience in power/hand general tools, lumber products, building materials, plumbing supplies, and locksmith; responsible for inventory control, product merchandising, recycling, and leveling; dependable for functioning proficiently with understanding of OSHA, DOT and HAZMAT protocols as well as safety related policies; trained to operate reach truck, propane truck, and slip sheet; skilled in computer applications using Microsoft’s warehouse operating system while able to labor in varying facility environments.

Night Crew Assistant Manager and Sales Representative 1/1994 - 4/1996

Home Base Glendora, California

Duties: Provided direct supervision to operating warehouse staff to accomplish prearranged objectives; responsible for merchandise distribution and inventory control, racking resets, recycling, and leveling of product; reliable for working efficiently with understanding of OSHA, DOT and HAZMAT regulations as well as safety related policies; obtained practical experience in retail sales of power & hand tools, plumbing, lumber, and building materials; performed with excellent supervisory personality, customer service talent, as well as analytical and mathematical skills.

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