Administrative Supervisor
Resume:
Objective:
Foremost, I strive to be an asset to the team and company that I am employed by. I provide attention to detail in a safe, professional, moral, and ethical manner. I constantly incorporate my knowledge and skills to achieve the goal of meeting or exceeding the job description.
Summary of Qualifications:
A natural leader that adheres to a strict and detail oriented core of standards with the ability to multi-task and manage multiple facets within an organization. I posses impeccable communication skills. I possess management experience with a natural leadership ability and can assume multiple roles. I possess over 12 years of experience with numerous computer related software and hardware components including but not limited to all MS Office programs.
Education:
Rasmussen College Holiday, FL
Information Systems Management w/ Forensics Emphasis April, 2008 – Jul, 2009
FMU College Lakeland, FL
Computer Information Science Sept, 1999 – Sept, 2001
US Navy Shipboard College Norfolk, VA
Computer Management Nov, 1995 – April, 1996
Certificate of Completion/4 College Credits
Military Experience:
Master At Arms Training (Military Police) Hampton Roads, VA
Oct, 1992 – Jan, 1993
USS Enterprise (CVN-65) Newport News, VA
Master at Arms (Military Police) Jan, 1993 – Aug, 1996
• Duties included but were not limited to performing antiterrorism, force protection, physical security, and law enforcement duties. Operated within force protection during shipyard repairs and controlled base access points.
Work Experience:
AmeriLife – American Insurance Administrators (TPA) Clearwater, FL
Supervisor – New Business Department (HIPPA trained) November 12, 2009 – Present
• Manage 17 employees in regards to all New Business Operations for Brokerage business for Sentinel Security Life Insurance/Medicare Supplement as well as Forethought Life Insurance/Medicare Supplement. Responsible for team training on many facets of job requirements. Maintained training and attendance records. Integral contributor to procedural process redesign projects. Integrated personnel into new software for account management and document storage (VUE Software and ImageNow). Designed many forms and materials used by Brokerage Insurance Agents nationwide as well as in house personnel to promote ease of work flow and eliminate errors from occurring in processing. Maintained and updated numerous reports in conjunction with client policies.
AAR Composites Clearwater, FL
Assembly Technician III April 2008 – June 2009
• Manufacturing of parts, quality assessment, finishing, echo testing, and final shipping of the USAF’s F-22 Raptor Fighter Aircraft project based on manufactures engineering specifications as well as FAA and AS9100 quality standards. Cross trained in shipping and receiving utilizing FedEx and UPS software as well as qualified for Dangerous Goods shipping. Conducted regular cycle counts of inventory.
• Spear headed a Kaizen 5S Lean Manufacturing system plant wide. Trained multiple employees in order to keep “lean” workstations to promote maximum work flow. Supervised and conducted weekly training of a crew of five managers as well as numerous hourly employees from different departments during weekly 5S audits throughout the plant.
Rebuild Polk After Disaster 501(c)3 Lake Wales, FL
Case Manager September 2007 – April 2008
• Determined eligibility for low income homeowners for qualification in My Safe Florida Home’s Hurricane Mitigation Program in which low income homeowners (upon approval) could receive free hurricane shutters for their home which lowered hurricane insurance premiums. Completed construction scopes for My Safe Florida Home approved contractors, prepared press releases for presentations our organization conducted throughout Polk County.
• Reported final mitigation assessments of homes to my Executive Director and to the client’s insurance company in order for them to receive a discount on their hurricane premium as well as increase their homestead exemption.
Bennett Construction Winter Haven, FL
General Construction/Crew Leader November 2005 – September 2007
• Supervised a crew of four individuals consisting of numerous new residential construction as well as remodeling projects and routine maintenance. Projects included but were not limited to roofing, framing, drywall, electrical, plumbing, foundation, aluminum/vinyl soffit, siding, and gutters as well as various other tasks. Responsible for recording time and materials for each job. Responsible for hiring and terminating when necessary.
Comcast Communications Oklahoma City, OK
Road Runner Customer Service Technician/Lead May 2001 – November 2005
• Provided Oklahoma City metro and surrounding areas with over the phone Road Runner High Speed Internet technical support. Support included residential activation, business activation and maintenance, and multiple other technical related issues. Promoted to Line Lead (Supervisor) and handled supervisor calls from my team.
Work Experience (cont):
Direct TV Moore, OK
Customer Service Representative/Lead November 1997 – May 2001
• Provided a nationwide customer base with assistance in billing, account set-up; changes; management; and multiple technical issues. Promoted to Line Head (Supervisor) and handled supervisor calls from my team.
References:
David Dougherty (Professional)
PCC/USF Maintenance Technician
Known 20+ years
Winter Haven, FL
Shandy Eirish (Professional)
Trainer - Administration - Amerilife
Known 5+ years
Clearwater, FL
Ed Rao (Professional)
Manager - Customer Care - Amerilife
Known 1.5 years
Clearwater, FL
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