Customer Service Rep

Leslie R. Anderson

*** ** **** ******

Blue Springs, MO 64015

Home: 816-***-****

Cell: 913-***-****

**********@*****.***

Objective

To obtain a position that will allow me to use my clerical and computer skills from home.

Summary of Qualifications

• Exceptional interpersonal communication skills, both written and verbal

• Strong ability to effectively multi-task in a fast-paced office environment

• Motivated towards achieving set goals and deadlines in a timely manner

• Experienced in customer service and warranty claims

• Professional and energetic work attitude

Employment History

National Telecommuting

December 2010 thru March 2011

Worked from home using proprietary software to enter taxpayers order for 1040 forms and Publications for the tax season. Contributed to processing orders in a timely manner and handled inbound calls.

Internal Revenue Service

January 2008 thru May 2008 (Seasonal)

Decoded information on 1040, 1040A, 1040EZ and various other tax forms to encode into IRS computer terminal. Performed all tasks in a timely manner and met or exceeded all daily production standards. Researched tax forms for signature verification. Reviewed tax forms for any indication of earned income credit.

West at Home LLC

June 2006 thru February 2008

Worked from home as a customer service representative for companies West at Home provided service to. Responsible for correctly reading scripts for the product the caller was interested in and completed the order successfully.

Weichart Realtors Silver Star Associates

August 2006 thru May 2007

Successfully guided homebuyers and sellers through the sale and purchase of properties. Generated lists of properties that were compatible with buyers' needs and financial resources. Coordinated appointments to show homes to prospective buyers. Established positive flow of communication with other agents, buyers and sellers, mortgage officers, title personnel and attorneys involved in the home buying and selling process.

Internal Revenue Service

December 1988 thru March 1992

Decoded information on 1040, 1040A, 1040EZ and various other tax forms to encode into IRS computer terminal. Performed all tasks in a timely manner and met or exceeded all daily production standards. Researched tax forms for signature verification. Reviewed tax forms for any indication of earned income credit.

Education

National Telecommuting Institute November 2010 thru December 2010

Career Education Center (Real Estate) July 2005 thru August 2005

National College January 1987 thru April 1990

Dickerson College (Accounting) July 1998 thru August 1988

References available upon request.

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