INDIA MCGEE

*** *. ****** **** **. Apt#**** Houston, TX 77091 Phone: 281-***-**** s0vzwl@r.postjobfree.com

Customer Service Representative

Goal-driven professional with 5 years of significant, progressive customer service experience including ability to deliver superior, personalized client service. Excellent team player who listens and integrates team members’ divergent thoughts, opinions, and perspectives into a meaningful action. Energetic, competitive achiever who can successfully manage multiple priorities, and succeed in a fast paced environment. Computer-proficient individual with expertise in MS Internet Explorer, MS Windows 98, 2000, XP, Vista, and Windows 7, also MS Office 2007, 2010( Word, PowerPoint, One Note, and Outlook)

Professional Experience

UNITED HEALTHCARE– HOUSTON, TX 2009 to 2009

Customer Care Professional

Key Results:

Assist members with selecting the best benefit plan options available to them through the enrollment process, including enrollment in specialized care programs.

Resolve member service inquiries related to: Medical benefits, eligibility, financial spending accounts, pharmacy benefits, eligibility and claims and correspondence requests

Provide education and status on previously submitted pre-authorizations or pre-determination requests.

DHL EXPRESS –HOUSTON, TX 2008 to 2009

Customer Service Representative

Key Results:

Handled incoming calls with the intent of providing customer satisfaction, and retention.

Reviewed customers’ inquiries, problems, requests and suggestions, determined appropriate solutions.

Provided clerical support to the customer service function and ensured customer needs were met.

NCO CUSTOMER MANANGEMENT– HUMBLE, TX

Customer Service Representative

Key Results:

Delivered world class customer service, built customer satisfaction and loyalty. Provide effective and timely resolution of a range of customer inquiries.

Strive for one call resolution of customer issues. Demonstrated best judgment in disbursement of adjustments and credits.

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

Earned an “Outstanding Customer Service” award

Education

HOUSTON COMMUNITY COLLEGE-HOUSTON, TX

General Studies, 2007

W.T. HALL HIGH SCHOOL- HOUSTON, TX

Diploma, 2002

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