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Customer Service Project

Location:
Conway, AR, 72032
Salary:
Negotiable
Posted:
November 21, 2011

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Resume:

Jeffrey J. Hardy

** ********** **** 501-***-****

Conway, Arkansas 72032 s0c7eu@r.postjobfree.com

SUMMARY

Dependable, enthusiastic leader with extensive experience and knowledge in strategic planning. Proven leadership in project analysis and implementation with a strong technical background, excellent communication skills, and high level of knowledge of computer applications. Results oriented with excellent decision making skills.

Proven Skills in;

Mentoring & Coaching Capital & Budget Planning Customer Service

Leadership & Management Software & Hardware Solution Quality systems & solutions

Project Management Training & Development Communication

Technical Skills in;

SharePoint Designer Infopath Networking

SQL Server Loftware Label Software Wi-Fi

SharePoint (2003/2007/2010) Servers

Visual Basic Innovation

Crystal Reporting

PROFESSIONAL ACCOMPLISHMENTS

The following accomplishments demonstrate a clear vision of the big picture in understanding and impacting the bottom line with over 7 million dollars in cost savings and reduction initiatives.

Leadership

• Utilized my IT consulting business acumen to Implement SharePoint 2010, train site/department coordinators, and develop solutions for customers.

• Implemented SharePoint 2007, trained site/department coordinators at each US plant.

• Implemented SharePoint 2003, trained plant personnel, administered, and assisted end users.

• Directed the implementation of a $1 million dollar SAP capital project on original schedule and under budget by $300,000.

• Through my leadership and policies the IT team restored customer trust and confidence to our customers while transforming department from 80% support issues to 80% development solution.

• Managed cross functional team and established stability in pre-weigh, eliminating $300,000 in overtime and avoiding millions of dollars in product shortages.

• Designed and instituted a plant wide sustainable coaching process that was adopted by all the North American plants.

• Through my direction the plant won The L’Oreal Global Safety initiative contest.

• Under my guidance we saved $230,000 in contractor software upgrade costs for software gaps with plant applications and SAP by utilizing internal resources.

Results Oriented

• Saved company $220,000 annually on labels per cost saving initiative.

• Selected as one of top 10 candidates in companywide “Stand up and be Heard” contest with the Introduction of VoIP as a cost saving opportunity of over $1 million.

• Delivered labor tracking solution for SAP project on schedule with a $200,000 cost savings.

• Reduced initial cabling costs for SAP implementation by $250,000 with the use of Wi-Fi.

• Led L’Oreal’s safety process worldwide, by managing a cross functional team in developing an Enterprise Safety, Health and Environment Solution.

Problem Solving

• Restored Industrial Quality application stability, eliminating $57,000 labor hours annually.

• Automated paperwork sample submission process eliminating $396,000 in manual documentation.

• Saved the company $280,000 and $42,000 annual maintenance fee in software costs by implementing and facilitating training of SharePoint 2003 for ISO9001 4000 document control.

• Reduced development time by 80% by blending technology to provide the HR Metrics solution.

• Innovated GTIN solution to meet European customer requirements and avoided fines in excess of $500,000.

Technical

• Streamlined packaging floor work station with Wi-Fi eliminating $80,000 in cost of switches and $20,000 in annual subcontractor costs.

• Developed automated waste tracking solution and reduced waste of over $3 million in raw material and formula inventory.

PROFESSIONAL EXPERIENCE

IT MANAGEMENT/CONSULTING SERVICES, Conway, Arkansas 2011

Information Technology Leader/Consultant

L’OREAL USA, North Little Rock, Arkansas 1997– 2010

Assistant Vice President of Information Systems

LEICA CORPORATION, Buffalo, New York 1990 – 1997

Systems Manager

KDI CORPORATION, Cincinnati, Ohio 1988 – 1990

Project Systems Analyst

FLOUROCARBON, Aurora, Ohio 1987 – 1988

Programmer Analyst

EDUCATION

Bachelor of Science, Computer Science, Ohio University, Athens, Ohio

Minor in Business Administration

CERTIFICATIONS

Project Management, Master Coach, Root Cause Analysis, Managing Remotely, Leadership, A.R.C.I. Chart, Targeted Management



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